At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be part of a team that makes people happy in stunning coastal locations.
- Qualifications: Passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Occupying a prime position on the seafront of Lytham St Annes, Offshore is a newly transformed destination offering a fantastic setting for enjoying home-made food, a wide range of drinks, and fabulous accommodation. Born out of a complete refurbishment of the former Carlton and Lindum Hotels, Offshore features 99 beautifully designed rooms, perfectly positioned to make the most of this vibrant coastal town and its stunning seafront location.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Front of House Team Member in Lytham St Annes employer: Offshore
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With unique benefits such as paid breaks, generous discounts on food and accommodation, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in the stunning coastal town of Lytham St Annes, working here means being part of an award-winning team dedicated to making every guest's experience memorable while enjoying the beautiful surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Lytham St Annes
✨Tip Number 1
Get to know the company! Before your interview, check out The Inn Collection Group's values and culture. This way, you can show how your own vibe aligns with their mission of Making People Happy.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face welcoming guests, think about how you can showcase your customer service experience. Maybe role-play with a mate to nail those warm greetings and attentive service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and approachable, so you’re ready to shine when you meet the team.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, you’ll find all the latest roles and opportunities to join our award-winning team. Don’t miss out on your chance to fit right inn!
We think you need these skills to ace Front of House Team Member in Lytham St Annes
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can contribute to our warm atmosphere.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight your customer service experience and any relevant skills that align with our core values of respect, warmth, and honesty. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at Offshore
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you have the right attitude and passion to create memorable experiences for guests.
✨Prepare for Role-Specific Questions
Expect questions related to front-of-house duties, such as handling customer complaints or managing busy periods. Think of scenarios where you’ve successfully navigated similar situations and be ready to discuss them. This will showcase your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you too.
