At a Glance
- Tasks: Lead a vibrant team and ensure an exceptional guest experience in a bustling pub environment.
- Company: Join the award-winning Inn Collection Group, known for its outstanding hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays at our Inns.
- Other info: Be part of a supportive team that values respect, warmth, and honesty.
- Why this job: Make a real impact in a welcoming atmosphere while developing your career in hospitality.
- Qualifications: Experience in food and hospitality with strong leadership and customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Overview: Occupying a prime position on the seafront of Lytham St Annes, Offshore is a newly transformed destination offering a fantastic setting for enjoying home-made food, a wide range of drinks, and fabulous accommodation. Born out of a complete refurbishment of the former Carlton and Lindum Hotels, Offshore features 99 beautifully designed rooms, perfectly positioned to make the most of this vibrant coastal town and its stunning seafront location.
You’ll Fit Right Inn: As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn… This role encourages our assistant managers to lead, mentor, and create impactful results for the team.
Responsibilities:
- Lead the team and support the General Manager in delivering company standards and a welcoming guest experience.
- Manage day-to-day operations, including shift planning and execution in a busy, fast-paced environment.
- Conduct administrative tasks, liaise with Chefs, Management, and Suppliers.
- Manage stocktakes, ordering, and accounts.
- Be available for occasional sleepovers and guest responses.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Assistant Manager employer: Offshore
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. Located in the stunning coastal town of Lytham St Annes, our team enjoys unique benefits such as paid breaks, generous discounts on food and accommodation, and opportunities for personal growth through our Lead-Inn development programme. Join us in creating memorable experiences for our guests while being part of an award-winning team dedicated to Making People Happy.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your hospitality skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Being able to share these stories will show them you’re all about that warm welcome they value.
✨Tip Number 3
Be ready to showcase your leadership style! They want someone who can inspire a team, so think about how you’ve motivated others in previous roles. Share those moments where you’ve led by example!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your customer service skills and how you’ve made guests feel welcome in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the values of The Inn Collection Group. Mention how you embody respect, warmth, and honesty in your work, and how these qualities can contribute to making people happy at Offshore.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, ensuring it’s easy for us to see why you’d be a great fit for the Assistant Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Offshore!
How to prepare for a job interview at Offshore
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you inspired and motivated others, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Passion
Since the role is all about creating a welcoming atmosphere, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for guests, and how you believe exceptional hospitality can make a difference in their experience.
✨Prepare for Practical Scenarios
Expect to face situational questions during the interview. Think about how you would handle busy shifts, manage stocktakes, or resolve guest complaints. Practising these scenarios will help you articulate your thought process and decision-making skills clearly.
