Store Manager (M/W)

Overview Cited by the New York Times as "the chicest beauty temple in the world," Officine Universelle Buly 1803 embodies the spirit of conquest and innovation of its founder. You will work for Officine Universelle Buly and enter its marvelous universe, where arts, etiquette, good manners, and protocols elevate every moment of beauty and centuries-old refinement. French service, history, fragrance, and the subtlety of scents are not mere details; they define our uniqueness and excellence worldwide. Officine Universelle Buly symbolizes the flamboyance of the 19th-century master perfumers' counters, with richly crafted wooden cabinets and perfectly arranged decor. You will relish working in such a beautiful setting that inspires awe in everyone. Although numerous, each Officine Universelle is unique, blending French tradition with local culture. Every day at Officine is another testament to beauty and elegance, of which you are the infallible ambassador. Since 2021, Officine Universelle Buly has been part of the LVMH group, radiating French beauty excellence worldwide through its numerous boutiques, notably in France, Japan, and South Korea.

Within the Retail department and under the supervision of the Europe Retail Manager, you will serve as Store Manager at Officine Universelle Buly. You will personify this vision of quintessential French beauty to a discerning and international clientele.

• Team Management and Leadership
  • Manage and motivate teams on a daily basis
  • Conduct team training and support skill development
  • Ensure excellence in customer service and adherence to sales processes and rituals (calligraphy, personalization, etc.)
  • Create schedules and ensure smooth daily operations of the boutiques; manage unexpected issues and make staffing decisions (replacements, etc.) in coordination with higher management and other retail managers
  • Participate in the hiring process for boutique sales teams
• Sales Performance
  • Drive business development and engage teams towards achieving objectives (both qualitative and quantitative)
  • Propose and implement actions to grow and retain clientele (email, WhatsApp, etc.); propose and coordinate new revenue streams for the retail locations (hotels, corporations, personal shoppers, etc.)
  • Oversee clienteling initiatives (collecting names...)
  • Conduct sales ensuring transactions are completed successfully by all team members within the boutique
  • Promote the visibility of the retail locations and represent them among third parties (welcoming visits from journalists, etc.)
  • Identify areas of improvement and make suggestions to enhance commercial performance of the boutiques and customer experience
• Operational Management
  • Ensure proper organization of the retail space respecting schedules and planned arrangements
  • Guarantee efficient stock management and order placement necessary for business activities (avoid stockouts or overstocking; coordinate product launches)
  • Supervise administrative and financial management of retail locations (cash registers, reporting, inventories, etc.) in collaboration with Financial Management
  • Maintain compliance with commercial guidelines and directives
  • Uphold impeccable maintenance standards for retail spaces: cleaning, repairs as needed, general upkeep
• Coordination with headquarters
  • Promote coordination with headquarters ensuring your team is well-informed
  • Facilitate communication between teams at headquarters
  • Provide periodic reporting on retail activities to superiors

• Leadership qualities: Take responsibility within your team; foster team unity and strengthen cohesion; communicate clearly, transparently, and eloquently; synthesize information effectively
• Organizational skills and ability to progress: Demonstrate precision and attention to detail; organize effectively; anticipate events and schedules; be proactive with continuous improvement suggestions; manage priorities efficiently
• Communication skills: Share and receive feedback constructively; be empathetic with active listening abilities; excel at teaching / have pedagogical skills; easily create connections / possess strong interpersonal skills
• Exemplary conduct: Uphold confidentiality standards; adhere to Officine Universelle Buly's etiquette (grooming, presentation, language level, politeness, etc.); follow internal procedures consistently; maintain an impeccable attitude and mindset

• Dynamic, cheerful disposition
• Previous experience in management and sales is required
• Previous experience in luxury retail is preferred
• Strong verbal skills with an aptitude for communication and observation
• Curious and interested in beauty, products, and the Buly 1803 Maison
• Enjoys cultivating a special relationship with our clients
• Fluent in English required, additional languages are a plus

Full-time position based in London. Inclusion of differences is a strength within our dispensaries; we are convinced that diversity equals performance. Therefore, we give equal consideration to all applications.