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- Tasks: Lead a dynamic team in a chic beauty boutique, ensuring exceptional customer experiences.
- Company: Join Officine Universelle Buly, a luxury brand celebrated for its elegance and innovation.
- Benefits: Competitive salary, opportunities for growth, and a vibrant work environment.
- Why this job: Be the ambassador of French beauty and make a real impact in a unique setting.
- Qualifications: Experience in management and sales, preferably in luxury retail.
- Other info: Full-time position in London with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview Cited by the New York Times as "the chicest beauty temple in the world," Officine Universelle Buly 1803 embodies the spirit of conquest and innovation of its founder. You will work for Officine Universelle Buly and enter its marvelous universe, where arts, etiquette, good manners, and protocols elevate every moment of beauty and centuries-old refinement. French service, history, fragrance, and the subtlety of scents are not mere details; they define our uniqueness and excellence worldwide. Officine Universelle Buly symbolizes the flamboyance of the 19th-century master perfumers' counters, with richly crafted wooden cabinets and perfectly arranged decor. You will relish working in such a beautiful setting that inspires awe in everyone. Although numerous, each Officine Universelle is unique, blending French tradition with local culture. Every day at Officine is another testament to beauty and elegance, of which you are the infallible ambassador.
Since 2021, Officine Universelle Buly has been part of the LVMH group, radiating French beauty excellence worldwide through its numerous boutiques, notably in France, Japan, and South Korea. Within the Retail department and under the supervision of the Europe Retail Manager, you will serve as Store Manager at Officine Universelle Buly. You will personify this vision of quintessential French beauty to a discerning and international clientele.
Missions
- Team Management and Leadership
- Manage and motivate teams on a daily basis
- Conduct team training and support skill development
- Ensure excellence in customer service and adherence to sales processes and rituals (calligraphy, personalization, etc.)
- Create schedules and ensure smooth daily operations of the boutiques; manage unexpected issues and make staffing decisions (replacements, etc.) in coordination with higher management and other retail managers
- Participate in the hiring process for boutique sales teams
- Sales Performance
- Drive business development and engage teams towards achieving objectives (both qualitative and quantitative)
- Propose and implement actions to grow and retain clientele (email, WhatsApp, etc.); propose and coordinate new revenue streams for the retail locations (hotels, corporations, personal shoppers, etc.)
- Oversee clienteling initiatives (collecting names...)
- Conduct sales ensuring transactions are completed successfully by all team members within the boutique
- Promote the visibility of the retail locations and represent them among third parties (welcoming visits from journalists, etc.)
- Identify areas of improvement and make suggestions to enhance commercial performance of the boutiques and customer experience
- Operational Management
- Ensure proper organization of the retail space respecting schedules and planned arrangements
- Guarantee efficient stock management and order placement necessary for business activities (avoid stockouts or overstocking; coordinate product launches)
- Supervise administrative and financial management of retail locations (cash registers, reporting, inventories, etc.) in collaboration with Financial Management
- Maintain compliance with commercial guidelines and directives
- Uphold impeccable maintenance standards for retail spaces: cleaning, repairs as needed, general upkeep
- Coordination with headquarters
- Promote coordination with headquarters ensuring your team is well-informed
- Facilitate communication between teams at headquarters
- Provide periodic reporting on retail activities to superiors
Soft skills of Store Manager (M/W)
- Leadership qualities: Take responsibility within your team; foster team unity and strengthen cohesion; communicate clearly, transparently, and eloquently; synthesize information effectively
- Organizational skills and ability to progress: Demonstrate precision and attention to detail; organize effectively; anticipate events and schedules; be proactive with continuous improvement suggestions; manage priorities efficiently
- Communication skills: Share and receive feedback constructively; be empathetic with active listening abilities; excel at teaching / have pedagogical skills; easily create connections / possess strong interpersonal skills
- Exemplary conduct: Uphold confidentiality standards; adhere to Officine Universelle Buly's etiquette (grooming, presentation, language level, politeness, etc.); follow internal procedures consistently; maintain an impeccable attitude and mindset
Candidate Profile Sought
- Dynamic, cheerful disposition
- Previous experience in management and sales is required
- Previous experience in luxury retail is preferred
- Strong verbal skills with an aptitude for communication and observation
- Curious and interested in beauty, products, and the Buly 1803 Maison
- Enjoys cultivating a special relationship with our clients
- Fluent in English required, additional languages are a plus
- Full-time position based in London.
Inclusion of differences is a strength within our dispensaries; we are convinced that diversity equals performance. Therefore, we give equal consideration to all applications.
Store Manager (M/W) in London employer: Officine Universelle Buly
Contact Detail:
Officine Universelle Buly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (M/W) in London
✨Tip Number 1
Get to know the company inside out! Research Officine Universelle Buly's history, values, and products. This way, when you walk into that interview, you can show off your passion for their unique blend of French tradition and modern elegance.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you can motivate a team to deliver exceptional customer service, just like they do at Buly.
✨Tip Number 3
Dress to impress! Since you're aiming for a role in luxury retail, make sure your outfit reflects the elegance and sophistication of Officine Universelle Buly. First impressions matter, so let your style speak volumes about your understanding of their brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager (M/W) in London
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and luxury shine through. Share why you’re excited about the Officine Universelle Buly brand and how it resonates with your personal values.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your management experience. Talk about how you've motivated teams in the past and any training initiatives you've implemented.
Be Specific About Your Experience: Don’t just list your previous roles; give us examples of how you’ve excelled in sales and customer service. Mention any specific achievements or strategies that helped you drive business growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Officine Universelle Buly
✨Know the Brand Inside Out
Before your interview, dive deep into Officine Universelle Buly's history, values, and product offerings. Understanding the brand's unique blend of French tradition and local culture will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. Highlight your ability to foster unity and cohesion within a group.
✨Emphasise Customer Service Excellence
Customer service is key in luxury retail. Be ready to discuss how you've ensured exceptional customer experiences in previous roles. Share specific strategies you've used to engage clients and build lasting relationships, as this aligns perfectly with the brand's ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational management abilities. Think of scenarios where you've had to manage unexpected issues or improve sales performance. Practising these responses will help you articulate your thought process clearly during the interview.
