At a Glance
- Tasks: Provide tech support and exceptional customer service in a fast-paced retail environment.
- Company: Join Officeworks, a vibrant team dedicated to making bigger things happen.
- Benefits: Enjoy discounts, flexible hours, and access to exclusive perks and development programs.
- Other info: Flexible availability required; apply today to join the Geeks2U family!
- Why this job: Be part of a supportive culture that values your uniqueness and growth.
- Qualifications: Passion for tech, strong customer service skills, and teamwork spirit.
The predicted salary is between 30000 - 40000 £ per year.
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. We’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about making a difference.
About the role
Our Officeworks Pitt St store is hiring! We are looking for a Geeks2U in-store tech support superstar! Are you a team member with a passion for tech and exceptional customer service skills? This role offers an incredible opportunity to showcase your customer service prowess, collaborate within a dynamic team, refine your communication skills, embrace continuous learning and excel in attention to detail. Join us in making technology simple and accessible for our valued customers.
Current Availability Requirements:
- Mon to Friday 9am - 7pm at least 3 days minimum availability required
About you
You are a customer focused individual, who is passionate about service and customer experience. Alongside this:
- You enjoy being around people and working in a team
- You like being busy in a fast-paced environment
- You enjoy taking responsibility and delivering on your commitments
- You take pride in delivering a great customer experience
- You're flexible with your availability, being able to work a variety of hours across weekdays and weekends to meet our customers' needs
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!
We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs.
- Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia.
- Take advantage of outstanding learning and development programs to support your career growth.
- Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Interested in applying?
As part of the recruitment process, you will be required to complete an online assessment comprising of game based assessments and video interview questions. This will take approximately 20 minutes and will need to be completed within 48 hours of submitting your application. Once you've completed it, you’ll receive a personalised insight report which will tell you a little bit more about yourself.
Team Member - Fixed Term employer: Officeworks
At Officeworks, we pride ourselves on being an exceptional employer that values our team members and fosters a culture of collaboration and innovation. Our Pitt St store offers a vibrant work environment where you can thrive, with access to generous employee benefits, flexible working arrangements, and outstanding opportunities for personal and professional growth. Join us in making technology accessible while enjoying the support of a diverse and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Fixed Term
✨Tip Number 1
Get to know the company culture! Before your interview, check out Officeworks' social media and website. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've gone above and beyond for a customer. This will show that you’re not just about tech skills but also about making customers feel valued.
✨Tip Number 3
Be ready to showcase your teamwork! Officeworks loves a collaborative spirit, so come prepared with stories about how you’ve worked well in a team. It’s all about making bigger things happen together!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll get to complete those fun assessments that give you insights into your strengths!
We think you need these skills to ace Team Member - Fixed Term
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! Share any experiences you've had with tech support or customer service that highlight your enthusiasm and skills.
Tailor Your Application:Make sure to customise your application to fit the role. Use keywords from the job description, like 'customer-focused' and 'team player', to show us you’re the perfect match for our Officeworks family.
Be Yourself:We want to get to know the real you! Don’t be afraid to inject a bit of personality into your application. Share your unique experiences and what makes you excited about joining our team.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Officeworks
✨Know the Company
Before your interview, take some time to research Officeworks. Understand their values, mission, and what makes them unique in the retail space. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare specific examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to handle challenging situations and how you made a positive impact on the customer experience.
✨Demonstrate Team Spirit
Officeworks values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.
✨Be Flexible and Adaptable
Given the fast-paced nature of the role, emphasise your flexibility and willingness to adapt to changing circumstances. Discuss your availability and how you can meet the needs of the business, especially during peak times. This will reassure them that you’re ready to jump in wherever needed.
