At a Glance
- Tasks: Manage business accounts, build relationships, and drive sustainable growth.
- Company: Join Officeworks, a dynamic team focused on innovation and community impact.
- Benefits: Enjoy flexible work, discounts, and career development opportunities.
- Other info: Be part of a culture that celebrates diversity and prioritises wellbeing.
- Why this job: Make a real difference while thriving in a supportive and inclusive environment.
- Qualifications: 7+ years in account management with strong sales and analytical skills.
The predicted salary is between 50000 - 70000 £ per year.
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. We’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about making a difference.
About the role
Our business team thrives in a fast-paced, ever-evolving environment – and we’re looking for an experienced Account Manager to join our B2B team in Sydney city and surrounding areas. In this role, you’ll take ownership of a portfolio of business accounts, leading the day-to-day execution of your account strategy while aligning to monthly and quarterly growth targets. By developing a deep understanding of your clients’ businesses, industries, and challenges, you’ll deliver tailored solutions that create meaningful value and drive sustainable growth. You’ll focus on building long-term partnerships, placing customer satisfaction and loyalty at the centre of everything you do.
Your success will be measured by your ability to achieve key performance outcomes, including sales growth, customer retention, and overall account performance. By building trusted relationships and providing commercially sound solutions, you’ll position yourself as a strategic partner to your customers.
What you’ll do:
- Execute your account plans in line with monthly and quarterly growth targets.
- Develop a strong understanding of your client’s businesses, industries, and challenges to deliver tailored solutions.
- Build and maintain long-term client relationships that drive satisfaction, loyalty, and sustainable growth.
- Achieve individual performance targets across sales growth, retention, and overall account performance.
- Identify and progress opportunities for upselling and cross-selling within your portfolio.
- Maintain a strong and accurate sales pipeline in Salesforce, improving lead generation, opportunity quality, and conversion rates.
- Use data and insights to manage opportunities effectively and maximise pipeline performance.
About you
You thrive on building strong client relationships and delivering sustainable commercial outcomes. You bring a strategic mindset to account management, backed by strong analytical capability and a proven track record of growing revenue within complex customer portfolios. You’re comfortable working in a dynamic, fast-paced environment and take pride in balancing strategic planning with disciplined execution.
In addition, you will have:
- 7+ years in contract/account management, including 3+ years in face-to-face or field sales with a proven track record in forecasting, managing, and growing sales pipelines.
- Demonstrated success forecasting and driving sales and margin performance.
- Strong experience building and managing high-quality sales pipelines (volume, value, win rates, velocity).
- Proficiency using Salesforce or another enterprise CRM system.
- Strong analytical abilities, using Excel (or similar) to identify customer opportunities and prioritise actions.
- Strong listening skills and the ability to provide clear feedback.
- A natural relationship builder who can create long-term, profitable customer partnerships.
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs.
- Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia.
- Take advantage of outstanding learning and development programs to support your career growth.
- Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Account Manager employer: Officeworks
At Officeworks, we pride ourselves on being an exceptional employer that values our team members and fosters a culture of collaboration and innovation. With a strong focus on employee wellbeing, we offer flexible working arrangements, generous discounts across various brands, and extensive learning and development opportunities to support your career growth. Join us in Sydney, where you can make a meaningful impact while enjoying a supportive environment that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Officeworks, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Officeworks. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Officeworks:When writing your cover letter, make sure to tailor your message specifically for Officeworks. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Officeworks
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Officeworks that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Officeworks that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Officeworks’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
