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- Tasks: Join our team to deliver exceptional customer service and support across various departments.
- Company: Officeworks is a leading retailer in Australia, focused on innovation and community impact.
- Benefits: Enjoy flexible hours, generous discounts, and access to exclusive perks and development programs.
- Why this job: Be part of a supportive culture that values teamwork and personal growth while making a difference.
- Qualifications: Passion for customer service, teamwork, and flexibility in working hours are essential.
- Other info: Complete a fun online assessment as part of the application process.
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Title: Team Member – Permanent
Location:
Morley, Western Australia, AU
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
Our Officeworks Morleystore is hiring! We are seeking passionate part-timeteam members to join us across a number of departments including replenishment and customer service.
Our team members are our customer service specialists. You will work together with the team to ensure great customer service is always delivered. You will provide expert advice to customers in the broad range of products and services and operate as a proud Officeworks brand ambassador.
This role requires flexibility across a range of operating hours on weekdays and weekends. There are opportunities towork across various Officeworks locations and progress your career.
The current availability Requirements for positions are: 7am- 11am and 10am – 9pm
About you
You are a customer focused individual, who is passionate about service and customer experience. Alongside this:
- You enjoy being around people and working in a team
- You like being busy in a fast-paced environment
- You enjoy taking responsibility and delivering on your commitments
- You take pride in delivering a great customer experience
- You\’re flexible with your availability, being able to work a variety of hours across weekdays and weekends to meet our customers\’ needs
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
- OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
- Take advantage of outstanding learning and development programs to support your career growth
- Explore fantastic career opportunities across the broader Wesfarmers Group
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
Interested in applying?
As part of the recruitment process, you will be required to complete an online assessment comprising of game based assessments and video interview questions. This will take approximately 20 minutes and will need to be completed within 48 hours of submitting your application. Once you\’ve completed it, you’ll receive a personalised insight report which will tell you a little bit more about yourself.
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Team Member - Permanent employer: Officeworks Ltd
Contact Detail:
Officeworks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Permanent
✨Tip Number 1
Familiarise yourself with Officeworks' values and culture. Understanding what they stand for will help you align your responses during the video interview and show that you're a good fit for their team.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer, as this is crucial for the role.
✨Tip Number 3
Be ready to demonstrate your flexibility. Since the role requires working various hours, be prepared to discuss your availability and how you can adapt to meet the needs of the business.
✨Tip Number 4
Engage with the Officeworks community online. Follow them on social media and participate in discussions. This shows your enthusiasm for the brand and helps you stay updated on their latest initiatives.
We think you need these skills to ace Team Member - Permanent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Member position. Tailor your application to highlight how your skills and experiences align with what Officeworks is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or team environments. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver great customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and teamwork. Mention specific examples of how you've contributed to a positive customer experience in previous roles. Make sure to convey your enthusiasm for joining Officeworks and being part of their community-focused culture.
Prepare for Online Assessment: After submitting your application, be ready to complete the online assessment within 48 hours. Familiarise yourself with game-based assessments and video interview formats. Practice answering common interview questions to feel more confident during this stage.
How to prepare for a job interview at Officeworks Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Officeworks values in their team members.
✨Demonstrate Team Spirit
Since teamwork is crucial at Officeworks, be prepared to discuss your experiences working in a team. Highlight instances where you collaborated effectively with others to achieve a common goal, showcasing your ability to contribute positively to the team dynamic.
✨Emphasise Flexibility
Given the flexible hours required for this role, be ready to talk about your availability and willingness to work various shifts. This shows that you understand the demands of the job and are committed to meeting customer needs.
✨Prepare for Online Assessments
Before the interview, familiarise yourself with the online assessment process. Practice any game-based assessments if possible, and think about how you can present yourself confidently in video interview questions, as these will give you a chance to showcase your personality and fit for the role.
