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- Tasks: Lead a dynamic retail team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Officeworks, a vibrant company that values its people and community.
- Benefits: Enjoy flexible work options, generous discounts, and career development opportunities.
- Why this job: Be a part of a supportive culture where your leadership can shine and make a difference.
- Qualifications: Proven retail leadership experience and a passion for customer service.
- Other info: Diverse and inclusive workplace with a focus on safety and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
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Location:
Morley, Western Australia, AU
About us
Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Morley store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!
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About the role
- Let your exceptional customer service skills shine. Ensuring each customer leaves satisfied with their experience. The journey is everything!
- Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.
- Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
- Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
- Craft a shopping experience that is visually stunning and above all safe.
- Join forces with fellow leaders and departments always collaborating to achieve overall store success.
About you
- A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
- Outstanding ability to communicate and forge connections with your team and customers alike.
- You are a leadership legend, building a team of retail rockstars who can take on any challenge.
- Ability to thrive in a fast-paced environment and juggling shifting priories like a pro.
- Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
- OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
- Take advantage of outstanding learning and development programs to support your career growth
- Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
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Retail Department Leader employer: Officeworks Ltd
Contact Detail:
Officeworks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Department Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Officeworks' social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service stories! Think of times when you went above and beyond for a customer or led your team to success. These real-life examples will make you stand out during the interview.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams in the past. Officeworks loves a leader who can inspire others, so share your best tips on keeping the team engaged and driven.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Retail Department Leader
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see how you can inspire your team and create amazing experiences for our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in retail leadership. We love seeing how your skills align with what we’re looking for in a Retail Department Leader.
Be Authentic: Don’t be afraid to let your personality come through in your writing. We value authenticity, so share your unique approach to leadership and teamwork that sets you apart from the rest.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our Officeworks family!
How to prepare for a job interview at Officeworks Ltd
✨Know Your Customer Service Stuff
As a Retail Department Leader, you'll need to showcase your exceptional customer service skills. Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Show Off Your Leadership Skills
This role is all about leading and motivating a team. Be ready to discuss your leadership style and how you've inspired your team in previous roles. Share stories that highlight your ability to train and develop others into retail rockstars.
✨Master the Inventory Game
Since you'll be managing stock levels, brush up on your inventory management knowledge. Be prepared to talk about how you've ensured stock availability in the past and any systems or processes you've used to keep everything running smoothly.
✨Emphasise Team Collaboration
Collaboration is key in this role. Think of examples where you've worked with other departments to achieve store success. Highlight your communication skills and how you build connections with both your team and customers to create a positive shopping experience.
