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- Tasks: Lead a dynamic retail team, ensuring exceptional customer experiences and achieving sales targets.
- Company: Join Officeworks, where our customers and community are at the heart of everything we do.
- Benefits: Enjoy flexible work options, generous discounts, and exclusive perks across various brands.
- Why this job: Be part of a supportive culture that values teamwork and personal growth while making a real impact.
- Qualifications: Proven retail leadership experience with a passion for customer service and team development.
- Other info: We celebrate diversity and encourage applications from all backgrounds, including underrepresented communities.
The predicted salary is between 30000 - 42000 £ per year.
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Location:
Southport, Queensland, AU
About us
Bigger things happen at Officeworks! Our customers, our team and our community are our heart and soul and as a Retail Department Leader (Coordinator) at our Southport store, you will be leading from the front, delivering amazing customer experiences to our customers. Diving into the daily hustle and bustle with positivity and determination bringing your team along for the journey, inspiring them to go above and beyond, keeping the vibe upbeat and the teamwork tight. Together delivering bigger things!
#LI-JR1
About the role
- Let your exceptional customer service skills shine. Ensuring each customer leaves satisfied with their experience. The journey is everything!
- Lead and motivate your team, igniting their passion to reach for the stars to achieve sales targets and KPIs.
- Train and develop your team to be retail rockstars, always looking to enhance their skills and performance.
- Master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
- Craft a shopping experience that is visually stunning and above all safe.
- Join forces with fellow leaders and departments always collaborating to achieve overall store success.
About you
- A solid track record in retail leadership, with a fierce passion on delivering exceptional customer experiences.
- Outstanding ability to communicate and forge connections with your team and customers alike.
- You are a leadership legend, building a team of retail rockstars who can take on any challenge.
- Ability to thrive in a fast-paced environment and juggling shifting priories like a pro.
- Ready to dive in head first, never afraid to get your hands dirty to ensure everything is always running smoothly.
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
- OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
- Take advantage of outstanding learning and development programs to support your career growth
- Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
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Retail Department Leader employer: Officeworks Ltd
Contact Detail:
Officeworks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Department Leader
✨Tip Number 1
Familiarise yourself with Officeworks' values and culture. Understanding their commitment to customer service and teamwork will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their environment.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail setting. Highlight specific instances where you motivated your team to achieve sales targets or improved customer satisfaction, as this will demonstrate your leadership skills effectively.
✨Tip Number 3
Network with current or former employees of Officeworks if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during any interactions. Given the fast-paced nature of retail, being able to discuss how you've handled challenges in previous roles will set you apart as a strong candidate.
We think you need these skills to ace Retail Department Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail leadership experience and exceptional customer service skills. Use specific examples that demonstrate how you've motivated teams and achieved sales targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your ability to create amazing customer experiences. Mention how you can contribute to the team culture at Officeworks and your approach to leading and developing a team.
Showcase Your Leadership Style: In your application, describe your leadership style and how you inspire and motivate your team. Provide examples of how you've successfully trained team members and improved their performance in a fast-paced environment.
Highlight Your Communication Skills: Emphasise your ability to communicate effectively with both customers and team members. Share instances where your communication skills have led to positive outcomes, such as resolving customer issues or enhancing team collaboration.
How to prepare for a job interview at Officeworks Ltd
✨Showcase Your Leadership Skills
As a Retail Department Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated teams in the past and how you plan to inspire your future team at Officeworks.
✨Emphasise Customer Experience
Highlight your commitment to exceptional customer service. Prepare to discuss strategies you've implemented to ensure customers leave satisfied and how you can enhance the shopping experience at Officeworks.
✨Prepare for Team Development Questions
Expect questions about training and developing your team. Be ready to share your approach to mentoring staff and how you would help them become 'retail rockstars' while achieving sales targets.
✨Demonstrate Adaptability
Retail environments can be fast-paced and unpredictable. Prepare to discuss how you've successfully managed shifting priorities in previous roles and how you would handle similar situations at Officeworks.
