OfficeRnD is seeking a Director, Customer Experience to own Customer Success for our Flex product line. This senior role leads retention metrics, the CS team, and the overall customer experience after purchase.
Initially you will manage the CSM and Strategic Account Director teams during an organizational transition. The role is hybrid with 2 days in the office per week and requires travel 3-5 times per year to support global accounts.
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Head of Customer Experience & Retention – Hybrid in London employer: OfficeRnD
At OfficeRnD, we pride ourselves on being an exceptional employer that values flexibility and work-life balance, offering 25 days of paid time off to recharge. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional growth within the SaaS industry. Join us in a supportive environment where your contributions directly impact our customers' success and the scalability of our platform.
