At a Glance
- Tasks: Support customers through inbound calls, solving queries and enhancing their experience.
- Company: Join OfficeMax, a diverse company focused on growth and customer satisfaction.
- Benefits: Enjoy free breakfasts, parking, and a personalised development plan.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers find solutions every day.
- Qualifications: Experience in customer service or retail, with strong communication skills.
The predicted salary is between 27947 - 34157 £ per year.
If you enjoy an inbound phone based role and take pride in the support you give to customers – then this role could be the right fit for you!
Support our customers across the motu & take pride in your customer service. Do you have experience using corporate phone systems and Salesforce CRM?
Highbrook location, 5 minutes off a motorway access with free parking onsite.
The Role - Customer Service Representative
Reporting to one of our Team Leads, you'll be part of a supportive team that helps our customers every day. No two days are the same. From answering customer queries and solving problems to identifying opportunities to add value, you'll play an important role in creating positive customer experiences with every interaction.
To thrive in this role, you'll be someone who enjoys helping others and finding solutions. You'll bring a calm, friendly communication style and feel comfortable connecting with a wide range of customers over the phone and via email. You'll also use tools such as Salesforce and Amazon Connect to keep customer information up to date and ensure every interaction is well supported.
At the end of each day, you'll know you've made a real difference by helping customers find the support and solutions they need.
Your key responsibilities are:
- First point of contact for inbound customer service support, including issues resolution, add-on, up selling and order placement.
- Ensure all customer order processing is in line with OfficeMax Customer Support quality guidelines.
- Provide customers with alternative product options should the existing stock item no longer be available.
- Collaborate with internal and external stakeholders to ensure timely resolution of customer/order issues and drive performance and customer satisfaction outcomes.
- Complete customer support administrative tasks including keying orders, written communications with customers.
- Ensure customer information and activity is up to date and updated in Salesforce CRM.
What you will bring:
- Previous call centre and/or customer services experience in a similar role or retail environment preferable.
- Commitment to customer satisfaction.
- Empathetic and adaptable interpersonal skills.
- Good oral and written communication skills.
- Demonstrated problem solving ability.
- Working knowledge of Microsoft Office Suite, Word, Excel.
- Previous experience with Salesforce, Pronto and Amazon Connect would be helpful.
People and Culture
Develop your skills with a personalized development plan. Free continental breakfasts and parking onsite. Great people! A business you can be proud to work for!
Our brand is deceiving. When you think about OfficeMax, you often think stationery products. And sure, that is part of what we sell – but we offer much more than that with thousands of products to help workplaces, work better. Supporting over 30,000 businesses across Aotearoa – in all sectors and industries around the motu.
OfficeMax has a focus on growth and partnership – for our people, our solutions, and our customers. Our aim is to support the development of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.
By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!
Customer Support Representative 08 Sep 2026 Closes 29 Sep 2026 employer: OfficeMax New Zealand
Join our dynamic team at the Rolleston Distribution Centre, where we prioritise employee growth and a collaborative work culture. As a permanent Warehouse Associate, you'll benefit from competitive pay, comprehensive training, and opportunities for advancement while contributing to a supportive environment that values teamwork and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative 08 Sep 2026 Closes 29 Sep 2026
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OfficeMax New Zealand. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OfficeMax New Zealand before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative 08 Sep 2026 Closes 29 Sep 2026
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OfficeMax New Zealand:Your cover letter is your chance to shine! Tell us why you want to work at OfficeMax New Zealand specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OfficeMax New Zealand!
How to prepare for a job interview at OfficeMax New Zealand
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
