Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations for a growing food retail business and ensure top-notch customer experiences.
- Company: Dynamic food retail company focused on quality and growth.
- Benefits: Competitive salary, leadership opportunities, and a vibrant work culture.
- Other info: Join a passionate team dedicated to delivering the best in class.
- Why this job: Make a real impact in a fast-paced environment while driving operational excellence.
- Qualifications: Senior operations experience in food retail or hospitality with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites.
You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment.
Key Responsibilities
- People & Leadership: Clear plans for succession, build high-performing teams, drive engagement and retention, ensure succession plans in place for all Operational Leadership.
- Operational Leadership: Develop and implement operational strategies aligned with business objectives, oversee daily operations across all retail sites, ensure consistent execution of brand standards and product quality, drive continuous improvement initiatives, clear communications strategy for retail stores.
- Commercial Performance: Full ownership of operational P&L performance, data lead decisions to improve results, clear operational plan for sales growth and profitability, full accountability for annual budget planning and delivery.
- Health and Safety Compliance: Ensure compliance with health and safety and food safety standards, deliver strong audit performance, implement risk-reducing processes, ensure a safe environment for all teams, customers and suppliers.
- Facilities Management: Accountable for performance of Facilities Team, accountable for annual budget planning and delivery.
- Growing the Business: Identify and propose potential new site openings, full ownership of new shop openings, drive improvement in operational systems.
Key Skills & Experience
- Senior operations experience in food retail or hospitality.
- Strong commercial and P&L management capability.
- Knowledge of food safety regulations.
- Multi-site leadership experience.
- Strong leadership and problem-solving skills.
Qualifications
- CMgr, FCMI, MBA (Desirable).
Key Personal Attributes
- Passion to be the best in class.
- Customer first mindset.
- Creative and strategic thinker.
- Confident leader and communicator.
- Understands the importance of people.
Head of Operations in Cheltenham employer: OFFICE
Contact Detail:
OFFICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the food retail industry and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s operations and recent news. Show us that you’re not just interested in the role, but that you understand their business and can bring valuable insights to the table.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've built high-performing teams and driven operational excellence. We want to hear about your successes and how you can replicate them in our business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Operations in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Operations role. Highlight your senior operations experience in food retail or hospitality, and don’t forget to showcase your P&L management capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational excellence and how your leadership style aligns with our customer-first mindset. Be creative and strategic in your approach!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive engagement, improve efficiency, and ensure compliance with health and safety standards. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at OFFICE
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations. Understand their current processes, challenges, and successes. This will help you speak confidently about how you can drive operational excellence and improve efficiency in line with their goals.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've built high-performing teams in the past. Share specific examples of how you've driven engagement and retention, as well as your strategies for succession planning within operational leadership.
✨Demonstrate Commercial Acumen
Since this role involves full ownership of P&L performance, come armed with examples of how you've used data to make decisions that improved results. Highlight your experience with budget planning and how you've contributed to sales growth and profitability in previous roles.
✨Emphasise Compliance and Safety Standards
Given the importance of health and safety in food retail, be ready to discuss your knowledge of food safety regulations and how you've ensured compliance in past positions. Share any successful audit experiences and risk-reducing processes you've implemented to create a safe environment.