At a Glance
- Tasks: Support and maintain IT infrastructure across stores and warehouses, ensuring smooth operations.
- Company: Fast-paced retail environment with a focus on technology solutions.
- Benefits: Competitive salary, career growth, and opportunities to mentor junior engineers.
- Other info: Dynamic role with opportunities for continuous improvement and knowledge sharing.
- Why this job: Play a key role in driving operational excellence and supporting new store openings.
- Qualifications: 5+ years in IT infrastructure support with strong retail technology experience.
The predicted salary is between 50000 - 60000 £ per year.
Are you a hands‑on IT infrastructure professional who thrives in a fast‑paced retail environment? We’re looking for an experienced IT Senior Engineer to help deliver reliable, scalable technology solutions across our stores, Head Office and warehouse operations. This is an exciting opportunity to play a key role in supporting business‑critical infrastructure, leading IT readiness for new store openings, and driving operational excellence across the estate.
What we are offering you:
- Supporting and maintaining IT infrastructure across stores, Head Office and warehouse locations
- Leading the IT setup and readiness for new store openings and refurbishments
- Delivering infrastructure and POS rollout projects with minimal disruption to operations
- Providing BAU support for tills, networking, connectivity and store technologies
- Troubleshooting and resolving infrastructure issues to minimise downtime
- Participating in an on‑call rota for critical incidents
- Acting as an escalation point for the IT Service Desk and engineering teams
- Supporting store lifecycle activities including openings, closures and relocations
- Maintaining clear technical documentation and contributing to process improvements
- Mentoring junior engineers and supporting knowledge sharing across the team
What we are looking for:
- 5+ years’ experience in IT infrastructure support
- Strong experience supporting retail technology environments
- Knowledge of SD‑WAN, Fortinet, switching, Wi‑Fi and POS systems
- Experience with Microsoft 365 administration and Active Directory
- Strong Windows Desktop and Windows Server support experience
- Exposure to VMware and Hyper‑V environments
- Knowledge of Microsoft SQL and FTP support
- Excellent troubleshooting and root cause analysis skills
- Strong communication skills with the ability to support stakeholders at all levels
- Proactive mindset with a strong attention to detail and continuous improvement focus
Senior IT Engineer - Infrastructure employer: Office Shoes
At Office Shoes, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Greater London. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful projects, making this a rewarding environment for those passionate about footwear technology and quality. Join us to be part of a team that values creativity and excellence while enjoying the vibrant lifestyle that London has to offer.
