At a Glance
- Tasks: Support and maintain IT infrastructure across stores and warehouses, ensuring smooth operations.
- Company: Fast-paced retail environment with a focus on technology solutions.
- Benefits: Competitive salary, career growth, and opportunities to mentor junior engineers.
- Other info: Dynamic role with opportunities for continuous improvement and knowledge sharing.
- Why this job: Play a key role in driving operational excellence and supporting new store openings.
- Qualifications: 5+ years in IT infrastructure support with strong retail technology experience.
The predicted salary is between 50000 - 60000 £ per year.
Are you a hands‑on IT infrastructure professional who thrives in a fast‑paced retail environment? We’re looking for an experienced IT Senior Engineer to help deliver reliable, scalable technology solutions across our stores, Head Office and warehouse operations. This is an exciting opportunity to play a key role in supporting business‑critical infrastructure, leading IT readiness for new store openings, and driving operational excellence across the estate.
What we are offering you:
- Supporting and maintaining IT infrastructure across stores, Head Office and warehouse locations
- Leading the IT setup and readiness for new store openings and refurbishments
- Delivering infrastructure and POS rollout projects with minimal disruption to operations
- Providing BAU support for tills, networking, connectivity and store technologies
- Troubleshooting and resolving infrastructure issues to minimise downtime
- Participating in an on‑call rota for critical incidents
- Acting as an escalation point for the IT Service Desk and engineering teams
- Supporting store lifecycle activities including openings, closures and relocations
- Maintaining clear technical documentation and contributing to process improvements
- Mentoring junior engineers and supporting knowledge sharing across the team
What we are looking for:
- 5+ years’ experience in IT infrastructure support
- Strong experience supporting retail technology environments
- Knowledge of SD‑WAN, Fortinet, switching, Wi‑Fi and POS systems
- Experience with Microsoft 365 administration and Active Directory
- Strong Windows Desktop and Windows Server support experience
- Exposure to VMware and Hyper‑V environments
- Knowledge of Microsoft SQL and FTP support
- Excellent troubleshooting and root cause analysis skills
- Strong communication skills with the ability to support stakeholders at all levels
- Proactive mindset with a strong attention to detail and continuous improvement focus
Senior IT Engineer - Infrastructure employer: Office Shoes
Join a dynamic retail environment where your expertise as a Senior IT Engineer will be valued and rewarded. We offer a collaborative work culture that prioritises employee growth, with opportunities to mentor junior engineers and lead critical infrastructure projects. Enjoy the benefits of working in a fast-paced setting that supports innovation and operational excellence across our stores and warehouses.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - Infrastructure
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Office Shoes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Office Shoes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Office Shoes!
✨Direct Apply to Office Shoes
Let's not forget to apply directly through the Office Shoes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer - Infrastructure
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Office Shoes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Office Shoes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Office Shoes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
