Job Description, The Ecommerce Trading Manager is responsible for supporting and delivering sales and profit targets across onsite digital channels including Office, Offspring, Offcuts, Apps, and concessions. This role manages day to day online trading performance, promotional execution, forecasting, and onsite optimisation, ensuring the customer experience, brand messaging, and commercial objectives are aligned. The role works closely with the wider Ecommerce team and cross functional stakeholders to support ecommerce strategy, reporting, and user experience improvements.
What we are offering you
Trading, Sales & Forecasting
- Support delivery of the annual online sales plan, reviewing performance and recommending actions to help achieve business targets
- Forecast sales and order volumes, working with Distribution Centre teams to support capacity and resource planning
- Support and execute the online trading strategy across digital channels, identifying opportunities to improve margin, conversion, and customer experience
- Manage and deliver digital trading activity, key promotional events, and peak trading periods
- Contribute to trading and planning meetings, highlighting risks and opportunities where appropriate
- Work closely with Buying & Merchandising teams to ensure stock supports trading and promotional activity
Performance Reporting & Insight
- Prepare and support ecommerce trading and performance reporting, including: o Daily trading and sales analysis o Weekly, monthly, quarterly, and annual performance packs o Brand, content, and promotional performance reporting
- Monitor sales performance daily and propose actionable optimisations to: o Improve underperforming products o Maximise bestseller performance o Increase conversion and revenue
- Share performance insights and recommendations with internal stakeholders, brands, and partners where relevant
People Management & Leadership
- Support, coach, and develop direct reports
- Set clear objectives, support regular 1 2 1s, and contribute to performance reviews where applicable
- Support team development and progression, encouraging ownership and accountability
- Translate trading plans by channel and site to support effective execution
Site Content, UX & Visual Merchandising
- Manage the onsite content and trading calendar, ensuring alignment with the wider marketing and business calendar
- Ensure the homepage and key pages balance brand storytelling, newness, and commercial performance
- Oversee promotional plans, including forecasting, execution, post-event analysis, and action plans
- Manage VM tools to optimise onsite merchandising and trading performance
- Support trade optimisation activity including A/B testing and UX experimentation
- Review and coordinate onsite content, including: o Homepage o Navigation o Banners and imagery o Emails and onsite messaging
- Keep the Ecommerce Director and wider team informed of performance, risks, and successes
Projects & Continuous Improvement
- Support and contribute to ecommerce initiatives such as: o Personalisation roadmap o Categorisation and navigation projects o New tools and platform improvements
- Work with Project and Technology teams to improve ecommerce tools and processes
- Identify and investigate new trading initiatives and optimisation opportunities
What we are looking for
Essential
- Minimum 3 years’ experience in online trading within a fast paced digital retail environment
- Experience supporting, coaching, or managing others
- Strong commercial mindset with excellent visual merchandising capability
- Experience in fashion retail with a strong eye for detail
- Advanced Excel, Word, and PowerPoint skills
- Experience with VM tools and basic HTML
- Strong working knowledge of Google Analytics
- Excellent organisation, communication, and time-management skills
Desirable
- Experience with tools such as Fredhopper / Attraqt or similar
- ContentSquare or SAP Hybris experience & Shopify experience
- Knowledge of product lifecycle and supply chain processes
COMPETENCIES
- Commercially driven and analytical
- Proactive self-starter with strong decision-making skills
- Creative thinker confident proposing solutions
- Collaborative team player who thrives in a fast-moving environment
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Ecommerce Trading Manager employer: Office Shoes
At Office Shoes, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. With a focus on professional development, we offer numerous growth opportunities and the chance to work with cutting-edge technology in a dynamic retail environment. Located in a vibrant area, our team enjoys a supportive atmosphere that values creativity and teamwork, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Office Shoes are looking for when hiring for a Ecommerce Trading Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Office Shoes for the Ecommerce Trading Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Office Shoes as a Ecommerce Trading Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Office Shoes’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Trading Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Office Shoes, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Office Shoes's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Office Shoes. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Office Shoes
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Office Shoes uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Office Shoes. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
