Office Pantry is on a mission to help busy office workers eat better, be happier, and become more productive at work.
We do this by delivering food, drinks, and a whole range of other goodies to companies nationwide, many of whom you will be familiar with.
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We are now looking for a Customer Care Coordinator to join our growing team.
Right now, our Account Management, Sales, and wider Customer team are balancing high‑level strategy with daily administrative cover. We want to bring consistency and unreasonable service to our clients while helping our internal teams focus on what they do best.
You’ll step in to manage our daily customer comms, streamline our internal processes, and manage one person directly. By taking full ownership of front‑line requests, you’ll be the reliable bridge between our clients and our internal teams.
So think of this as a blend between operations know‑how, front‑line customer communication, and being a really good friend. Put that all together and you’ll play a vital role in ensuring our customers are as happy as they can possibly be.
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What You’ll Own
As our Customer Service Lead, your day‑to‑day responsibilities will include:
- Customer Service & Inbox Management: via phone and email to keep responses quick, helpful, and consistent
- Team Mentorship: line managing and supporting your direct report
- Issue Logging & Resolution: monitoring customer deliveries, machines, and communicating smoothly across internal teams
- New Accounts: support new account onboarding
- Order Processing
- Ad‑hoc Sales Support: assisting with pricing proposals for prospective customers
- SOPs & Documentation: furthering our standards
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What Success Looks Like in 6 Months
- Daily Inbox Zero: keeping the order inbox at zero, with clear tracking and regular updates shared with the team
- Proactive Issue Reduction: eradicating repeat customer issues through improved processes and knowledge capture
- Independent Ownership: taking full oversight of daily operations in Customer Care
- Team Capacity Boost: creating breathing room across Sales, Account Management, and Finance by taking over administrative workloads and site setup processes
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We’d love to hear from you if you are:
- Supremely positive
- Have experience in customer‑facing roles
- Blessed with an excellent sense of humour
- Obsessively attentive to detail
- Technologically proficient
- Able to put the customer first
- An all‑round good egg
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This is a new role. We have planned for a budget of £30,000 - £40,000, but are open‑minded to ensure we get the right person who can make a difference.
You’ll also receive an enhanced company pension above the government’s requirement.
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- free fruit and snacks
- plenty of food and drink samples
- working in a fast‑paced environment
- within a growing team
- office in central Bristol ( at the top of Park Street )
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