At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Established IT service provider for major UK retail and hospitality brands.
- Benefits: Competitive salary, company vehicle, and a range of benefits.
- Other info: Work in a supportive team committed to sustainability and innovation.
- Why this job: Join a hands-on role with opportunities to grow in the IT field.
- Qualifications: Customer-facing experience and a valid driving licence are essential.
The predicted salary is between 26500 - 26500 £ per year.
Location: Suffolk
Employment Type: Full-Time (40 hrs/week, 5 days over 7 including alternate weekends)
Salary: £26,500 + Company Vehicle + Benefits
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
Field Service Engineer - EPOS in Suffolk employer: Office Owls Recruitment
As a leading provider of IT services to major UK retail and hospitality brands, we pride ourselves on fostering a supportive and dynamic work environment in Suffolk. Our commitment to employee growth is reflected in our comprehensive training programmes and the opportunity to work with cutting-edge technology, all while enjoying a competitive salary and benefits package, including a company vehicle. Join us to be part of a team that values reliability, customer focus, and sustainability, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - EPOS in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the best fit for the job. Highlight your customer service skills and problem-solving attitude.
✨Tip Number 3
Show off your hands-on experience! Even if you haven't worked directly with EPOS systems, share any relevant field service or tech support experience. It’s all about demonstrating your reliability and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Your next career move could be just a click away!
We think you need these skills to ace Field Service Engineer - EPOS in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in customer-facing roles or have any hands-on IT experience. We want to see how your skills align with the Field Service Engineer position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit. Don’t forget to mention your proactive problem-solving skills – we love that!
Show Off Your Soft Skills:Since this role involves a lot of customer interaction, make sure to highlight your reliability and customer-focused attitude. We’re looking for someone who can maintain high standards of service while keeping a professional image.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Office Owls Recruitment
✨Know Your Tech
Familiarise yourself with the types of retail IT equipment and EPOS systems you might encounter. Even if you don’t have direct experience, showing that you’ve done your homework on common issues and solutions can impress the interviewers.
✨Customer Service Focus
Since this role is customer-facing, be ready to discuss your previous experiences in customer service. Prepare examples that highlight your problem-solving skills and how you’ve maintained professionalism under pressure.
✨Hands-On Approach
Demonstrate your hands-on skills by discussing any relevant field service experience. If you’ve worked with tools or technology before, share specific instances where you successfully resolved technical issues on-site.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and their technology solutions. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
