At a Glance
- Tasks: Maintain and repair fire and security systems in retail stores across the Sunderland region.
- Company: Leading UK facilities management provider with a strong reputation for operational excellence.
- Benefits: Competitive salary, company vehicle, private healthcare, and 33 days holiday.
- Other info: Ongoing training and development opportunities in a dynamic work environment.
- Why this job: Join a supportive team and make a real impact on safety and security.
- Qualifications: GCSEs, electrical competency, and experience with fire alarm systems preferred.
The predicted salary is between 39199 - 39199 £ per year.
A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions.
With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships.
An opportunity has arisen for a Fire & Security Technician to join the Sunderland region, delivering maintenance and compliance services across designated retail stores.
- National Coverage with Dedicated Regional Support: Operating across multiple UK regions while maintaining strong local engineering teams.
- Specialist Technical Expertise: Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations.
- Structured Service Delivery Model: Clear KPIs, response times, and performance metrics supported by digital reporting systems.
- Long-Term Client Partnerships: Supporting large, multi-site commercial portfolios with consistent, high-quality service.
JOB PURPOSE: To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations.
JOB DUTIES:
- Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets.
- Conduct Fire Alarm PPM visits in accordance with BS5839 standards.
- Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary.
- Respond promptly to service calls from the Helpdesk during working hours and whilst on call.
- Identify non-repairable faults and recommend appropriate corrective actions.
- Order replacement parts in line with company procedures and ensure timely installation upon delivery.
- Complete all documentation and digital reports accurately in line with company standards.
- Liaise with site Duty Managers during each visit to communicate repair updates and operational risks.
- Carry out surveys and technical reports as required by management.
- Ensure all works are completed in line with Health & Safety policies and company procedures.
- Maintain tools and equipment to ensure readiness and compliance at all times.
- Attend relevant training courses and complete mandatory online training modules.
- Comply with all statutory regulations and company Health & Safety requirements.
JOB RESPONSIBILITIES:
- Represent the company in a professional and competent manner at all times.
- Build and maintain strong working relationships with client site teams and colleagues.
- Deliver work efficiently and cost-effectively while maintaining high technical standards.
- Ensure compliance with contractual obligations and service level agreements.
- Work collaboratively with internal teams to meet operational targets and service delivery standards.
- Demonstrate flexibility to support operational requirements and on-call rota participation.
SKILLS & EXPERIENCE REQUIRED:
- GCSE standard education or equivalent.
- Electrical competency qualification (NVQ or City & Guilds) desirable.
- Proven experience working with Fire Alarm systems and CCTV (IP and analogue).
- Full UK driving licence.
- Ability to work independently with minimal supervision.
- Good written and verbal communication skills.
- Customer-focused approach with a professional manner.
- PC literate and confident using digital reporting systems.
- Ability to distinguish colours as required for electrical/electronic maintenance work.
- Willingness to work flexible hours and participate in on-call duties.
SALARY & BENEFITS:
- £39,199 basic salary
- 42.5 hours per week, full-time permanent role
- 33 Days Holiday
- Company vehicle provided + Fuel Card
- Company pension scheme
- Private healthcare
- On-call rota participation (details discussed at interview)
- Ongoing training and development opportunities
- Supportive team environment within a national organisation
Please call Jason on 07939 949833 and please apply to this advert to prompt a call back.
Fire & Security Technician in Sunderland employer: Office Owls Recruitment Limited
As a leading facilities management provider, we pride ourselves on our commitment to operational excellence and employee development. Joining our Sunderland team as a Fire & Security Technician means being part of a supportive work culture that values technical expertise and offers ongoing training opportunities, alongside competitive benefits such as a company vehicle, private healthcare, and a generous holiday allowance. With a strong national presence and dedicated regional support, you will have the chance to build long-term client partnerships while ensuring compliance and safety across major retail stores.
Contact Details:
Office Owls Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Technician in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews. Bring examples of past projects or challenges you've tackled. This will help us see how you can add value to our team.
✨Tip Number 3
Be proactive! If you spot a job that fits your skills, don’t wait for the application window to open. Reach out directly through our website or LinkedIn. A friendly message expressing your interest can go a long way!
✨Tip Number 4
Prepare for the unexpected! Interviews can throw curveballs, so brush up on your knowledge of current British Standards and regulations related to fire and security systems. Being well-prepared shows your commitment and professionalism.
We think you need these skills to ace Fire & Security Technician in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with fire alarms, CCTV, and other relevant systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Fire & Security Technician role. Share specific examples of your past work that align with our needs, and let your personality come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of fire alarm systems, CCTV, and other security technologies. Familiarise yourself with British Standards like BS5839, as you'll likely be asked about compliance during the interview.
✨Showcase Your Experience
Prepare to discuss specific examples from your past work that demonstrate your technical expertise and problem-solving skills. Think about times when you successfully handled maintenance or repairs under pressure.
✨Communicate Clearly
Since you'll be liaising with site Duty Managers and colleagues, practice articulating your thoughts clearly. Good communication is key, so consider how you can explain technical issues in a way that's easy for others to understand.
✨Demonstrate Your Customer Focus
This role requires a customer-focused approach, so be ready to share how you've built strong relationships with clients in the past. Highlight any experiences where you went above and beyond to ensure client satisfaction.
