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- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT service provider for major UK brands with a focus on sustainability.
- Benefits: Competitive salary, company vehicle, ongoing training, and unique perks like birthday vouchers.
- Other info: Dynamic role with a supportive team and commitment to environmental practices.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a full UK driving licence are essential.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You'll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What's on Offer:
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer - EPOS in Suffolk employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - EPOS in Suffolk
✨Tip Number 1
Get to know the company before your interview. Research their values, services, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our previous experience and how it relates to the Field Service Engineer role.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking smart and professional can make a great first impression. It shows we respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us on their radar. It shows our enthusiasm for the role and appreciation for their time.
We think you need these skills to ace Field Service Engineer - EPOS in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or field-based roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm for the job, so let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects strong communication skills. Keep it clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the company’s services. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers and demonstrate your proactive approach.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples from your past experiences where you provided excellent service. Think about how you resolved issues or went the extra mile for a customer, as this will highlight your reliability and problem-solving skills.
✨Be Ready to Talk Tech
Brush up on your IT knowledge and be prepared to discuss how comfortable you are using various systems. You might be asked about your experience with mobile job management systems, so having a few examples ready can set you apart.
✨Dress the Part
Even though it’s a hands-on role, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you respect the opportunity and are serious about the position.