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For Companies At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT services provider for major UK brands.
- Benefits: Enjoy a competitive salary, company vehicle, and ongoing training.
- Other info: Be part of a supportive team committed to sustainability.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a valid UK driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You'll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What's on Offer:
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer in Slough employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on projects that let you work with IT equipment. This will not only boost your skills but also show potential employers that you're proactive and ready to dive into the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Field Service Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or field-based roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit and how your previous experiences have prepared you for this hands-on position.
Showcase Your Communication Skills: Since this role involves interacting with customers, it’s crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight instances where you’ve effectively communicated with clients or resolved issues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the types of IT equipment you might encounter. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Highlight how you resolved issues and maintained a professional image, as this is crucial for a Field Service Engineer.
✨Be Ready to Problem-Solve
Think of scenarios where you had to troubleshoot or solve problems on the spot. The interviewers will want to see your proactive approach to challenges, so be ready to discuss your thought process.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s technology solutions and their approach to customer service. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.