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- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT service provider for major UK brands.
- Benefits: Competitive salary, company vehicle, ongoing training, and unique perks.
- Other info: Dynamic role with a focus on sustainability and professional development.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a valid driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment.
Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You'll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What's on Offer:
- ~£26,500 basic salary + overtime opportunities
- ~ Company vehicle and fuel card
- ~ Ongoing training and career development
- ~ Death in Service cover
- ~ Birthday voucher and one charity day per year
Field Service Engineer - Nights in Reading employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nights in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and problem-solving skills, as these are key for a Field Service Engineer role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, make sure to highlight relevant experiences in your conversations. Show how your previous roles have prepared you for the hands-on environment of a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Nights in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any customer service or field-based experience you have, even if it’s not directly related to IT.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've solved problems in the past and how your proactive approach can benefit our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of EPOS systems and the role of a Field Service Engineer. Brush up on any relevant IT knowledge and be ready to discuss how your previous experience aligns with the job requirements.
✨Show Off Your Customer Skills
Since this role is customer-focused, think of examples from your past experiences where you provided excellent service or solved problems for clients. Be prepared to share these stories during the interview to demonstrate your reliability and proactive approach.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle common issues that might arise while installing or maintaining IT equipment. Practising these scenarios can help you feel more confident.
✨Dress the Part
Even though it’s a hands-on role, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and respect the company’s image.