At a Glance
- Tasks: Maintain and repair fire and security systems in retail stores, ensuring compliance and safety.
- Company: Leading UK facilities management provider with a strong reputation for operational excellence.
- Benefits: Competitive salary, 33 days holiday, company vehicle, private healthcare, and ongoing training.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Join a supportive team and make a real impact on safety in major retail environments.
- Qualifications: GCSEs or equivalent, electrical competency, and experience with fire alarm systems.
The predicted salary is between 39199 - 39199 £ per year.
A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines.
An opportunity has arisen for a Fire & Security Technician to join the Sunderland region, delivering maintenance and compliance services across designated retail stores.
JOB PURPOSE
To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations.
JOB DUTIES
- Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets.
- Conduct Fire Alarm PPM visits in accordance with BS5839 standards.
- Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary.
- Respond promptly to service calls from the Helpdesk during working hours and whilst on call.
- Identify non-repairable faults and recommend appropriate corrective actions.
- Order replacement parts in line with company procedures and ensure timely installation upon delivery.
- Complete all documentation and digital reports accurately in line with company standards.
- Liaise with site Duty Managers during each visit to communicate repair updates and operational risks.
- Carry out surveys and technical reports as required by management.
- Ensure all works are completed in line with Health & Safety policies and company procedures.
- Maintain tools and equipment to ensure readiness and compliance at all times.
- Attend relevant training courses and complete mandatory online training modules.
- Comply with all statutory regulations and company Health & Safety requirements.
JOB RESPONSIBILITIES
- Represent the company in a professional and competent manner at all times.
- Build and maintain strong working relationships with client site teams and colleagues.
- Deliver work efficiently and cost-effectively while maintaining high technical standards.
- Ensure compliance with contractual obligations and service level agreements.
- Work collaboratively with internal teams to meet operational targets and service delivery standards.
- Demonstrate flexibility to support operational requirements and on-call rota participation.
SKILLS & EXPERIENCE REQUIRED
- GCSE standard education or equivalent.
- Electrical competency qualification (NVQ or City & Guilds) desirable.
- Proven experience working with Fire Alarm systems and CCTV (IP and analogue).
- Full UK driving licence.
- Ability to work independently with minimal supervision.
- Good written and verbal communication skills.
- Customer-focused approach with a professional manner.
- PC literate and confident using digital reporting systems.
- Ability to distinguish colours as required for electrical/electronic maintenance work.
- Willingness to work flexible hours and participate in on-call duties.
SALARY & BENEFITS
- £39,199 basic salary
- 42.5 hours per week, full-time permanent role
- 33 Days Holiday
- Company vehicle provided
- Fuel Card
- Company pension scheme
- Private healthcare
- On-call rota participation (details discussed at interview)
- Ongoing training and development opportunities
- Supportive team environment within a national organisation
Please call Jason on 07939 949833 and please apply to this advert to prompt a call back.
Locations
Fire & Security Technician in North East, Sunderland employer: Office Owls Recruitment Limited
As a leading facilities management provider, this company offers an exceptional work environment for Fire & Security Technicians in the Sunderland region, characterised by a supportive team culture and a commitment to employee development. With competitive benefits including a generous salary, private healthcare, and ongoing training opportunities, employees can thrive while delivering high-quality compliance-led services across major retail clients. The company's national presence combined with dedicated regional support ensures that technicians have the resources they need to excel in their roles.
Contact Details:
Office Owls Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Technician in North East, Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or colleagues. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience with Fire Alarms or CCTV systems, don’t be shy about it. Bring examples of your work or even a portfolio to interviews. We want to see how you can bring your technical expertise to the table!
✨Tip Number 3
Be proactive! Don’t wait for job postings to come to you. Check our website regularly and apply directly. We’re always on the lookout for talented individuals like you to join our team in the Fire & Security division.
✨Tip Number 4
Prepare for the interview! Research the company and understand their services. Be ready to discuss how you can contribute to their operational excellence. We love candidates who show genuine interest and knowledge about what we do!
We think you need these skills to ace Fire & Security Technician in North East, Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with fire alarms and CCTV systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Fire & Security Technician role. Mention your customer-focused approach and any relevant qualifications that make you stand out.
Showcase Your Communication Skills:Since you'll be liaising with site Duty Managers and colleagues, it's important to demonstrate your good written and verbal communication skills in your application. Keep it clear and professional, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take the next step in your career!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of fire alarm systems, CCTV, and other security technologies mentioned in the job description. Being able to discuss specific standards like BS5839 will show that you're serious about compliance and safety.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully handled maintenance tasks or repairs. Highlight any situations where you had to respond quickly to service calls or manage client relationships, as this will demonstrate your ability to meet KPIs and maintain high standards.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the company. Inquire about their structured service delivery model or how they support their technicians in maintaining compliance. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Professional and Personable
Remember, you'll be representing the company at client sites, so it's crucial to present yourself well. Practice good communication skills and a customer-focused approach during the interview. Building rapport with the interviewer can go a long way in making a positive impression.
