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For Companies At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT service provider for major UK brands.
- Benefits: Competitive salary, company vehicle, ongoing training, and unique perks.
- Other info: Enjoy a dynamic work environment with a focus on sustainability.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a valid UK driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment.
Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You’ll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What’s on Offer:
- ~£26,500 basic salary + overtime opportunities
- ~ Company vehicle and fuel card
- ~ Ongoing training and career development
- ~ Death in Service cover
- ~ Birthday voucher and one charity day per year
Field Service Engineer - Nights employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Nights
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, try to gain some practical experience with EPOS systems or similar tech. Even if it’s just tinkering with equipment at home, showing that you’re proactive about learning can really impress potential employers.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re not just reliable but also genuinely care about providing top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Field Service Engineer - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any customer service or field-based experience you have, even if it’s not directly related to IT.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive problem-solving skills and how you can contribute to our customer-focused approach.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application showcases your ability to convey information clearly. Whether it's in your CV or cover letter, let us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the specific technologies the company uses. Even if you don’t have direct experience, showing that you've done your homework will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent service in previous jobs. Think about times when you solved a problem for a customer or went above and beyond to help them.
✨Be Ready for Practical Scenarios
Prepare for questions that might involve real-life scenarios you could face on the job. For instance, how would you handle a malfunctioning piece of equipment at a busy retail site? This shows your problem-solving skills and ability to think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team you'll be working with or the types of projects you'll be involved in. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.