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For Companies At a Glance
- Tasks: Install and maintain retail IT equipment while providing top-notch customer service.
- Company: Join a leading IT service provider for major UK retail and hospitality brands.
- Benefits: Enjoy a competitive salary, company vehicle, overtime, and lifestyle perks.
- Why this job: Perfect for problem solvers seeking growth in a supportive, team-oriented environment.
- Qualifications: Previous field or customer service experience and a valid UK driving licence required.
- Other info: No EPOS experience needed; training provided for career development.
The predicted salary is between 20400 - 30600 £ per year.
Location: North West
Employment Type: Full-Time (40 hrs/week, 5 days over 7 incl. alternate weekends)
Salary: Competitive + Company Vehicle + Benefits
Looking to Build a Career in IT Field Service
We are a leading provider of IT services to some of the UK’s biggest retail and hospitality brands—and we’re growing. We’re on the lookout for a Field Service Engineer who’s courteous, reliable, and customer-focused.
You don’t need EPOS experience—if you’ve worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move.
The Role:
- Attend customer sites to install or swap out retail IT equipment
- Deliver great customer service and maintain a professional appearance
- Manage parts and stock from your company vehicle
- Complete all tasks to a high standard using our mobile job management system
- Support project rollouts and periodic training at HQ
What You’ll Need:
- Previous field-based or customer service experience
- Good communicator with a "can do" attitude
- Comfortable using IT systems and following procedures
- UK driving licence
What You’ll Get:
- £25,500 per annum + overtime opportunities + Company vehicle + fuel card
- Ongoing training and career development
- Death in Service cover
- Access to discounts & lifestyle perks (Evo Lifeworks)
- Birthday voucher + 1 charity day off per year
Apply now if you’re ready to take the next step in your career with a company that values professionalism, teamwork, and growth.
Locations
Field Service Engineer - EPOS employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - EPOS
✨Tip Number 1
Familiarise yourself with the latest EPOS technology and trends in the retail and hospitality sectors. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field service industry, especially those who work with EPOS systems. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle common challenges faced in field service roles, such as troubleshooting equipment issues on-site.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in previous roles. This will highlight your ability to maintain professionalism and a positive attitude under pressure.
We think you need these skills to ace Field Service Engineer - EPOS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant field service or customer service experience. Emphasise problem-solving skills and your ability to work independently, as these are key for the Field Service Engineer role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn about EPOS systems and how your previous experiences have prepared you for this position.
Highlight Communication Skills: Since good communication is essential for this role, provide examples in your application that demonstrate your ability to interact effectively with customers and colleagues.
Showcase Your 'Can Do' Attitude: In your application, convey your positive attitude and readiness to tackle challenges. Use specific examples from past experiences where you successfully resolved issues or adapted to new situations.
How to prepare for a job interview at Office Owls Recruitment Limited
✨Show Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Highlight your previous customer service experience and share examples of how you've resolved issues or provided excellent service in the past.
✨Demonstrate Problem-Solving Abilities
This role requires you to solve problems on the go. Prepare to discuss specific instances where you've successfully tackled challenges in a field service environment or similar roles, showcasing your analytical thinking and adaptability.
✨Familiarise Yourself with IT Systems
Even if you don't have direct EPOS experience, being comfortable with IT systems is crucial. Brush up on any relevant software or tools you've used before, and be ready to discuss how quickly you can learn new systems.
✨Emphasise Your Reliability and Professionalism
Since this position involves managing parts and stock from your vehicle, it's important to convey your reliability. Share examples that demonstrate your punctuality, organisation skills, and commitment to maintaining a professional appearance.
