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- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT service provider for major UK brands.
- Benefits: Enjoy a competitive salary, company vehicle, and ongoing training.
- Other info: Great opportunities for career growth and development.
- Why this job: Kickstart your IT career in a hands-on role with real impact.
- Qualifications: Customer service experience and a valid UK driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You'll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What's on Offer:
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the right fit for the job. Highlight your customer service experience and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any customer service or field-based experience you have, even if it’s not directly related to IT.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your proactive problem-solving skills can benefit us.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the types of IT equipment you might encounter. Even if you don’t have direct experience, showing that you've done your homework will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples from your past experiences where you provided excellent service. Think about how you handled difficult situations or went the extra mile for a customer.
✨Be Ready to Problem-Solve
Prepare for scenario-based questions where you might need to demonstrate your problem-solving skills. Think of times when you faced challenges in the field and how you resolved them effectively.
✨Dress the Part
Even though it’s a hands-on role, first impressions matter. Dress smartly and professionally to convey that you take the opportunity seriously and are ready to represent the company well.