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- Tasks: Ensure smooth communication between residents and the company for ongoing projects.
- Company: Established building services organisation with over 40 years of experience.
- Benefits: Salary up to £32,500, company vehicle, staff discounts, and pension scheme.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Excellent communication skills and previous experience in the housing sector preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 26000 - 39000 £ per year.
Our client is a well-established building services organisation who have been successfully in business for over 40 years. They have a proven track record of delivering successful service and install solutions to a range of commercial and domestic clients, offering highly qualified Engineers and Technicians to provide expertise and experience across the full range of disciplines including local authorities, social landlords, NHS trusts and private sector.
They are now in need of an experienced Resident Liaison Officer to join the team, working between their Hertfordshire Head Office and the clients London Office. The successful candidate will be a hardworking individual who offers a professional service.
Main duties will include:
- Act as the main point of contact for escalated calls from Customer Service Agent
- Liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
- Be available for residents meetings, and meetings with the client as and when required
- Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
- Establish a residents charter, maintain files, keep a log of complaints and any queries that may come in
- Involvement at start-up/sign off meetings for projects
- Any claims, compensation and complaints are dealt with in a time scale and with care
- Call customers to arrange appointments for follow up work supporting the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
- Liaise with Contract Administrators to keep appraised of any issues likely to arise on the contracts
The successful candidate will need:
- Excellent communication skills, both written and verbally
- Good IT Skills (Excel, Outlook etc)
- Previous RLO within the Housing sector is desirable
- Able to work on own initiative and devise system to suit role
If you are looking for a new challenge and the next step in your career, in addition to working for an exciting organisation then we are keen to hear from you. In return our client is offering a salary up to £32,500 (depending on experience) + company vehicle + excellent company benefits including staff discounts, pension scheme and loyalty scheme!
Please apply with your current CV or call Nick on 07951 950290 to discuss in depth.
Resident Liaison Officer in Enfield employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the building services sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. Familiarise yourself with their work in the housing sector, especially any recent projects they've completed. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a whiz at handling escalated calls and liaising with clients. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re always looking for passionate individuals like you to join our team and make a difference.
We think you need these skills to ace Resident Liaison Officer in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Resident Liaison Officer role. Highlight your communication skills and any relevant experience in the housing sector. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully resolved issues in the past, as this will resonate with us.
Show Off Your IT Skills: Since good IT skills are a must, don’t forget to mention your proficiency with tools like Excel and Outlook. We love seeing candidates who can navigate technology with ease, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the company's history, their client base, and the specific challenges they face in the housing sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've successfully resolved conflicts or communicated complex information clearly. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with escalated complaints or coordinating with multiple stakeholders. Think through potential scenarios and outline your approach, focusing on your problem-solving skills and ability to mediate effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
