At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Established IT service provider for major UK retail and hospitality brands.
- Benefits: £26,500 salary, company vehicle, overtime, and ongoing training.
- Other info: Enjoy a hands-on role with excellent career development opportunities.
- Why this job: Join a dynamic team and kickstart your career in the IT field.
- Qualifications: Customer service experience and a valid UK driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. Please ensure you read the below overview and requirements for this employment opportunity completely. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You'll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What's on Offer:
- £26,500 basic salary
- Overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer in Brockley employer: Office Owls Recruitment Limited
As a leading provider of IT services to major UK retail and hospitality brands, we pride ourselves on fostering a supportive and dynamic work environment for our Field Service Engineers in Berkshire. Our commitment to employee growth is evident through ongoing training opportunities, competitive salaries, and a strong focus on customer service, ensuring that you can build a rewarding career while making a meaningful impact in the industry. Join us and enjoy the benefits of a company vehicle, overtime opportunities, and a culture that values sustainability and teamwork.
Contact Details:
Office Owls Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Brockley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. Let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you shine when discussing your past experiences!
✨Tip Number 3
Show off your hands-on skills! If you’ve got any DIY projects or tech fixes under your belt, be ready to talk about them. This will demonstrate your proactive approach and reliability, which are key for a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer in Brockley
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your experience aligns with it.
Tailor Your CV:Don’t just send out the same CV for every job. Highlight your relevant experience, especially any customer service or field-based roles. We love seeing how your skills match what we’re looking for!
Craft a Personal Cover Letter:A cover letter is your chance to shine! Use it to explain why you’re interested in the Field Service Engineer role and how you can contribute to our team. Keep it friendly and professional, just like us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the specific technologies the company uses. Even if you don’t have direct experience, showing that you've done your homework will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent service in previous jobs. Think about situations where you solved problems or went the extra mile for a customer.
✨Be Ready for Practical Scenarios
Prepare for questions that might involve real-life scenarios you could face on the job. They may ask how you'd handle a malfunctioning piece of equipment or a frustrated customer, so think through your problem-solving strategies.
✨Dress the Part
Even though it’s a field service role, first impressions matter. Dress smartly and professionally to convey that you take the opportunity seriously and are ready to represent the company well.
