HYBRID FACILITIES COORDINATOR - REACTIVE & SALES
COMPANY OVERVIEW
A growing facilities management business is looking for a
Facilities Coordinator
to join their team. This is a varied role covering customer service, reactive facilities management, sales support, tenders and business development. You'll work closely with customers, engineers, subcontractors, suppliers and the wider team. This is a great opportunity for someone who enjoys a busy role and wants to develop their experience across both
operations and commercial activity . JOB PURPOSE
The role will be responsible for coordinating reactive customer jobs from start to finish, while also supporting sales, tenders and business development. You'll be a key point of contact for customers and will help make sure jobs are dealt with quickly, customers are kept updated and all records are kept accurate. You'll also support the sales pipeline by helping with tenders, quotations, lead generation and LinkedIn activity. JOB RESPONSIBILITIES
Act as a first point of contact for customers by phone and email
Coordinate reactive jobs and make sure SLAs are met
Work with engineers to arrange labour and site attendance
Book subcontractors and suppliers
Obtain supplier and subcontractor quotations
Raise purchase orders
Prepare customer quotations and sales invoices
Keep CRM and job management systems up to date
Keep customers informed throughout the job
Support smaller FM contracts when required
Coordinate sales enquiries and tender opportunities
Monitor tender portals and identify suitable opportunities
Support the preparation and submission of tenders and quotations
Maintain the sales pipeline and follow up opportunities
Research potential customers and new business opportunities
Use LinkedIn to identify potential customers and leads
Support targeted email and LinkedIn campaigns
Help with company presentations, case studies and sales documents
Support the company's LinkedIn and social media activity
Research and use AI tools to improve sales and admin processes
Maintain company information on procurement and tender portals
Track tender deadlines, submissions and portal renewals
Provide out of hours Duty Manager support on a 1 in 8 rota
SKILLS & EXPERIENCE
Previous experience in facilities management, customer service, sales, business development, sales administration or tender coordination
Strong organisational and administration skills
Excellent communication skills, both written and verbal
Confident dealing with customers, suppliers and contractors
Comfortable managing multiple tasks and deadlines
Good attention to detail
Commercial and proactive approach
Experience using CRM or job management systems is beneficial
Confident using Microsoft Office / 365
Comfortable using LinkedIn and digital platforms
Ability to research businesses and identify potential opportunities
Interest in AI and new technology
Able to work independently and as part of a team
Previous FM experience is desirable but not essential
SALARY & BENEFITS
If you're interested in hearing more,
please contact Kim on
07498889444
for further information or to arrange a confidential conversation. Salary up to £34,000
Full time, 40 hours per week
Monday to Friday, normally 8am-5pm
Hybrid, with 3 days in the office and 2 days working from home
Varied role across operations, sales and facilities management
Career progression opportunities
Training and personal development
TPBN1_UKTJ
Facilities Coordinator in Bath employer: Office Owls Recruitment Limited
As a leading name in the construction and facilities management sector, our client offers an exceptional work environment for Air Conditioning Engineers. With a strong emphasis on employee growth through ongoing training and professional development, coupled with a competitive salary and comprehensive benefits package, including a company vehicle and generous holiday allowance, this role provides a rewarding career path. The supportive culture and commitment to excellence ensure that employees are valued and empowered to deliver top-notch service across various sectors.
Contact Details:
Office Owls Recruitment Limited Recruitment Team
