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- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT services provider for major UK retail and hospitality brands.
- Benefits: Enjoy a competitive salary, company vehicle, overtime, and ongoing training.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Kickstart your IT career in a hands-on role with real impact.
- Qualifications: Customer service experience and a valid UK driving licence are essential.
The predicted salary is between 26500 - 26500 £ per year.
Location: Suffolk
Employment Type: Full-Time (40 hrs/week, 5 days over 7 including alternate weekends)
Salary: £26,500 + Company Vehicle + Benefits
Looking to Build a Career in IT Field Service
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You'll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What's on Offer:
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer - EPOS in Acton employer: Office Owls Recruitment Limited
Contact Detail:
Office Owls Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - EPOS in Acton
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Field Service Engineer and be ready to share specific examples.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a chance to reiterate your enthusiasm for the position and remind them why you’re the right fit for their team.
We think you need these skills to ace Field Service Engineer - EPOS in Acton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Field Service Engineer and how your skills align with our needs.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. We love seeing candidates who take the time to tailor their application to us. Highlight your relevant experience, especially if you've worked in field service or customer-facing roles before.
Show Off Your Problem-Solving Skills: In your application, give us examples of how you've tackled challenges in previous jobs. We’re looking for proactive problem-solvers, so share any experiences that showcase your ability to think on your feet and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Office Owls Recruitment Limited
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the company’s services. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples from your past experiences where you provided excellent service. Think about how you resolved issues or went the extra mile for a customer, as this will highlight your suitability for the position.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you’ll need to demonstrate your problem-solving skills. Practice thinking on your feet by considering common issues in field service roles and how you would tackle them effectively.
✨Dress the Part
Even though it’s a hands-on job, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you respect the opportunity and are serious about joining their team.