At a Glance
- Tasks: Provide excellent customer service and support students with their complaints.
- Company: Join a supportive organisation dedicated to fairness in higher education.
- Benefits: Generous holiday, gym membership contribution, and enhanced parental leave.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Kickstart your career in a meaningful role that makes a difference.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28831 - 28831 £ per year.
Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? The ombudsman service that deals with complaints from higher education service users is looking to recruit talented people into their team, so if this sounds like you… then apply today!
Position: Casework Administrator
Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting salary £28,831
Contract: Permanent
Closing Date: 10:00am, 02 March 2026
Interviews: Weeks commencing 7th April and 13th April
Benefits:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
About the Organisation: Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role: Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders. You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills. You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receives all the information they need. The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation. Training will be provided and you will also be assigned a mentor to help you understand the needs and demands of the role.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.
About You: You will:
- Have good analytical and administrative skills.
- Excellent oral and written communication skills.
- A general understanding of complaints handling and customer service experience including dealing with a volume and variety of telephone enquiries would be beneficial.
The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds. In particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications: Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
Casework Administrator in Reading employer: Office of the Independent Adjudicator for Higher Education
Join a dynamic and supportive organisation dedicated to ensuring fairness in higher education. As a Casework Administrator, you'll benefit from generous holiday entitlement, a defined benefit pension scheme, and opportunities for professional growth through training and mentorship. With a commitment to inclusivity and a collaborative work culture, this role offers a meaningful career path in complaints handling within a hybrid working environment in Reading.
Contact Details:
Office of the Independent Adjudicator for Higher Education Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casework Administrator in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office of the Independent Adjudicator for Higher Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office of the Independent Adjudicator for Higher Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casework Administrator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office of the Independent Adjudicator for Higher Education:Your cover letter is your chance to shine! Tell us why you want to work at Office of the Independent Adjudicator for Higher Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office of the Independent Adjudicator for Higher Education!
How to prepare for a job interview at Office of the Independent Adjudicator for Higher Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
