At a Glance
- Tasks: Provide essential IT support and resolve technical issues for staff.
- Company: Join the independent regulator of higher education in England.
- Benefits: Competitive salary, generous pension, and flexible working options.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: NVQ Level 3 in IT or relevant qualification; customer service experience preferred.
The predicted salary is between 29187 - 29187 £ per year.
Salary: £29,187 plus generous Civil Service defined benefit pension
Location: Bristol
About us
We are the independent regulator of higher education in England. We aim to ensure that every student, whatever their background, has a fulfilling experience of higher education that enriches their lives and careers. We also care about supporting and developing our staff, working together to achieve more than each of us can do alone.
We’re looking for skilled, committed people who care about students and their experience of higher education. Join us and you’ll be part of an energetic, forward-looking organisation with high ambitions and big opportunities for our people.
About the role
Are you passionate about technology and helping others? Join our IT Service Desk team and make a real impact by providing essential support to our organisation. In this role, you'll be the first point of contact for employees experiencing technical issues, ensuring they can continue their work smoothly and efficiently.
What makes this role interesting is the variety of challenges you'll face daily. No two days are the same, and you'll constantly be learning and growing your technical expertise. You'll have the opportunity to work with a range of technologies and collaborate with different teams, making your work both dynamic and rewarding.
As a Service Desk Analyst, you will be the frontline interface for IT customers, consistently striving to deliver exceptional service by resolving issues and fulfilling IT service requests. Your key responsibilities will include:
- Providing first and second level support through various channels such as direct contact, phone calls, and emails, utilising the IT Service Management (ITSM) tool.
- Handling incidents and service requests using incident management and request fulfilment processes, adhering to service desk best practices, and meticulously recording all actions and information in the ITSM.
- Playing a crucial role in onboarding new staff and setting up laptops, ensuring that new employees have a seamless start.
Some of the day to day tasks may include:
- Deliver 1st and 2nd line technical support to end users for a range of IT issues
- Collaborate with the wider IT team to resolve complex technical issues
- Document solutions and create knowledge articles
- Proactively address recurring technical problems
- Consistently meet service level agreements (SLAs) within agreed timeframe
- Record and monitor IT assets in the ITSM tool
About you
This position is ideal for individuals with experience in a first line role or those with a background in customer service who have a strong interest and knowledge in Information Technology, particularly in areas like Windows environments, Microsoft 365 environments and networking, who have been studying for an IT qualification.
Essential:
- An NVQ Level 3 in Information Technology or other relevant professional IT qualification
- Experience in delivering high standards of customer service
- Able to communicate technical information effectively
- Strong problem-solving skills and attention to detail
- Windows 10/11 troubleshooting
- Excellent communication skills, written and verbal
Desirable:
- Previous experience using/supporting Active Directory, Office 365, PowerShell, and common IT applications
- Knowledge of VPN setup and configuration
- Understanding of the Foundation ITIL framework
- Previous experience of using an ITSM tool or similar
Application process
There are 2 online application questions to complete, alongside providing a summary of your career to date, which will allow you to demonstrate your relevant experience.
Reasonable adjustments
We are committed to ensuring our recruitment process is accessible to everyone. If you require any reasonable adjustments to support you through the application stage, please contact us at recruitmentteam@officeforstudents.org.uk and we will be happy to help.
Working for us
The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.
We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation.
Flexibility is important to the OfS, as we recognise that it can enable people to work more effectively. A set of organisation-wide principles shape our approach to flexible and hybrid working, which our teams then use as guidance on how they deliver their business goals. This would usually mean working from the office for three days in a typical week.
To attract the widest possible field of qualified applicants, flexible working, for example job share and part time working, apply to this role.
Closing date for applications: Monday 20 July 2026 at noon
Interviews: Thursday 30 July 2026 at our Bristol office
IT Service Desk Analyst in Bristol employer: Office for Students
At the Office for Students, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an Executive PA to the Chief Executive, you will enjoy a supportive environment with ample opportunities for professional growth, all while contributing to meaningful initiatives in higher education. Located in a vibrant area, our office offers a dynamic atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Office for Students values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Office for Students might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Office for Students!
✨Direct Apply to Office for Students
Let's not forget to apply directly through the Office for Students website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Office for Students.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Office for Students. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Office for Students
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
