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- Tasks: Lead a team of interviewers conducting vital telephone surveys across the UK.
- Company: Join the Office for National Statistics, a key player in data collection and analysis.
- Benefits: Enjoy hybrid working, flexible hours, generous leave, and a top-notch pension scheme.
- Why this job: Make an impact by supporting data collection while enjoying a supportive and diverse work culture.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: Flexible working patterns available; apply before 22nd July 2025.
The predicted salary is between 36000 - 60000 £ per year.
Location: We operate a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Newport or Titchfield and working between office and remote throughout the week. As part of the hybrid working arrangement there is a 40% minimum office attendance requirement.
Working Patterns: All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share.
Closing Date: Apply before 11:55pm on Tuesday 22nd July 2025.
Are you a good communicator and leader? Looking for a new challenge? This might be the role for you! We are looking to add to our Telephone Operations management team, helping to manage a team of interviewers and supporting day-to-day operations. The interviewer team are responsible for collecting key data to support the production of statistics by conducting telephone surveys across the UK. You will be managing a number of interviewers, helping to support them in their roles and keeping them motivated to complete their important duties.
To successfully land the role, you will need experience managing a team in a hybrid working environment, the ability to motivate and develop staff and good communication skills - as well as being able to use Microsoft Office programs like Teams, Outlook and Excel.
In return we offer you:
- Hybrid working and flexi-time so you can work around your life, not the other way around!
- A market leading pension scheme - our employer contribution rate is around 29%
- A choice of working patterns for every role: full-time, part-time, job-share.
- Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
- Employee Assistance Programmes
- Diversity Network Groups
- Mental Health Allies
- Civil Service Sports and Social club
- Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays
For more information about this role, a full application pack, and to apply, please hit APPLY to be taken to Civil Service Jobs.
Telephone Operations Interviewer Manager employer: Office for National Statistics
Contact Detail:
Office for National Statistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Operations Interviewer Manager
✨Tip Number 1
Familiarise yourself with the Office for National Statistics and their mission. Understanding their goals and how your role as a Telephone Operations Interviewer Manager fits into their objectives will help you articulate your passion and alignment during interviews.
✨Tip Number 2
Highlight your experience in managing teams, especially in hybrid environments. Be prepared to share specific examples of how you've motivated and developed staff remotely, as this is crucial for the role.
✨Tip Number 3
Brush up on your communication skills. Since you'll be leading a team of interviewers, demonstrating your ability to communicate effectively, both verbally and in writing, will be key to showcasing your suitability for the position.
✨Tip Number 4
Get comfortable with Microsoft Office tools, particularly Teams, Outlook, and Excel. Being proficient in these applications will not only help you manage your team effectively but also show that you're ready to hit the ground running.
We think you need these skills to ace Telephone Operations Interviewer Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Telephone Operations Interviewer Manager position. Tailor your application to highlight your relevant experience in managing teams and working in a hybrid environment.
Highlight Leadership Experience: In your CV and cover letter, emphasise your leadership experience, particularly in motivating and developing staff. Provide specific examples of how you've successfully managed teams in similar roles.
Showcase Communication Skills: Since good communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with team members or stakeholders in the past.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job posting. Mention your proficiency with Microsoft Office programs like Teams, Outlook, and Excel, as these are essential for the role.
How to prepare for a job interview at Office for National Statistics
✨Showcase Your Leadership Skills
As a Telephone Operations Interviewer Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, especially in hybrid working environments.
✨Communicate Clearly
Good communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate with your team and ensure they stay motivated and informed.
✨Familiarise Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Teams, Outlook, and Excel, brush up on these tools. Be prepared to discuss how you've used them in previous roles to manage operations or support your team.
✨Understand the Importance of Data Collection
The interviewer team is responsible for collecting key data. Show your understanding of why this data is important for producing statistics and how you would ensure your team collects it effectively.
