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- Tasks: Learn and develop technical support skills while responding to incidents and improving processes.
- Company: Join a leading organisation with a commitment to professional development and innovation.
- Benefits: Flexible working hours, generous holiday allowance, and a market-leading pension scheme.
- Other info: Enjoy a supportive environment with opportunities for growth and community engagement.
- Why this job: Gain hands-on experience in tech while working towards a Level 3 Apprenticeship.
- Qualifications: No prior experience needed, just a passion for technology and a willingness to learn.
Location
This role is located at our Titchfield office and requires on-site attendance at this office location 5 days due to the nature of the role. You will need to be located near the office base: Government Buildings, Cardiff Road, Newport, South Wales, NP10 8XG.
Salary
£27,252
Working Patterns
All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share.
Closing Date
Apply before 11:55pm on Tuesday 28th October 2025.
Apprenticeship Overview
The Corporate Technical Support Engineer Apprenticeship is an opportunity for individuals interested in Technology to work toward a formal qualification alongside full time employment. The role will involve shadowing, observing, and learning various related Corporate Technical support skills whilst gaining experience for a Level 3 Apprenticeship. This is a two-year apprenticeship designed to support your professional development and help you to grow within this organisation.
Responsibilities
- Responding to incidents, requests and changes
- Monitoring the configuration, availability, security, capacity and performance. Engaging in continuous improvement activities.
- Tracking the life cycle of assets from acquisition through to disposal applying quality updates to asset records.
- Maximising the use of tools and technologies to deliver operational excellence.
- Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences.
Benefits
- Flexi-time so you can work around your life, not the other way around!
- A market leading pension scheme – our employer contribution rate is around 29%.
- A choice of working patterns *for every role* full-time, part-time, job-share.
- Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria).
- Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice.
- Employee Assistance Programmes.
- Diversity Network Groups.
- Mental Health Allies.
- Civil Service Sports and Social club.
- Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays.
Application
For more information about this role, a full application pack, and to apply, please hit APPLY to be taken to Civil Service Jobs.
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Technical Support Engineer Apprentice employer: Office for National Statistics
Contact Detail:
Office for National Statistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Apprentice
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that apprenticeship.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Mock interviews with friends or family can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Engineer Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Technical Support Engineer role. We want to see your passion for technology and how you can contribute to our team!
Showcase Your Learning Mindset: Since this is an apprenticeship, we’re keen on seeing your eagerness to learn. Share examples of how you've picked up new skills or tackled challenges in the past. It’ll show us you’re ready to grow with us!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Office for National Statistics
✨Know Your Tech Basics
Brush up on your technical knowledge related to support engineering. Familiarise yourself with common troubleshooting techniques and tools that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in technology.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, whether in a work setting or during your studies. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you approached problems and what the outcomes were.
✨Engage with the Company Culture
Research the company’s values and culture before the interview. Be ready to discuss how you align with their mission and how you can contribute to their continuous improvement activities. This shows that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training opportunities available during the apprenticeship or how the team engages in wider communities of practice. Asking questions demonstrates your enthusiasm and helps you assess if the role is the right fit for you.