Microsoft 365 Support Engineer Apprentice - Level 3 (Titchfield)

Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK? Can you work under pressure in a fast‑paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Do you have an interest in providing excellent service? And are interested in completing an apprenticeship? Then this could be the role for you… We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of engineers, supporting several sites and 5000+ users. Please note: In order to complete the apprenticeship this post requires the person to work a minimum of 30 hours per week. The Microsoft 365 (M365) Engineer Apprenticeship is an opportunity for individuals interested in Technology to work toward a formal qualification alongside full time employment. The role will involve shadowing, observing, and learning various related M365 support skills whilst gaining experience for a Level 3 Apprenticeship. This is a two‑year apprenticeship designed to support your professional development and help you to grow within this organisation. The M365 support team action service calls relating to the use of Microsoft 365 applications, including Outlook/Exchange, SharePoint, Teams, Power platform and other M365 applications. You will be interacting with users across numerous communication channels both virtual and face to face. The ideal candidate would have an interest in Microsoft applications, Power Platform and server operating systems. Our team culture is based around agile working and providing excellent service to both our internal and external customers.

Responsibilities

• Responding to incidents, requests and changes.
• Monitoring the configuration, availability, security, capacity and performance.
• Engaging in continuous improvement activities.
• Maximising the use of tools and technologies to deliver operational excellence.
• Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences.

Behaviours

• Working Together
• Changing and Improving
• Communicating and Influencing

Qualifications

• A passion for technology and a keen technical interest.
• Able to use own initiative.
• Good troubleshooting and problem‑solving skills.
• Excellent customer service and interpersonal skills.
• Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast‑paced environment.
• Ability to communicate effectively with a range of customers.
• Contributes to challenging existing processes to continually improve.

Benefits

• Protected Learning Time to spend on your personal development and side‑projects.
• A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.

We are committed to supporting our people\’s wellbeing by offering flexible ways of working that support a healthy work life balance. We are happy to explore opportunities with you about working flexibly in line with our hybrid working policies. Inclusion & Accessibility At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we\’re committed to ensuring that all candidates are treated fairly throughout the recruitment process. As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance. If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case‑by‑case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected. If you are unsure that you meet the eligibility above, please read the information available on Gov.uk this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn. At the point of SC application, you will need to provide or give access to the following evidence: Departmental or company records (personnel files, staff reports, sick leave reports and security records) UK criminal records covering both spent and unspent criminal records Your credit and financial history with a credit reference agency Security Services records Applicant Support Artificial intelligence (AI) software such as ChatGPT, Claude, Copilot and Gemini are powerful tools that can create and review text in ways that mimic what people can do. These tools can help you enhance your application and prepare for the process, but it is essential you use them appropriately. They must also not be used to provide misleading or false information at any stage of the application journey. It is also important to understand that while AI can help you prepare for an interview, you must not use it to produce responses during an interview. For full guidance in relation to the use of AI through the recruitment process, please read A candidate\’s guide to artificial intelligence (AI) in recruitment Webinar – Government Digital and Data Academy, Digital Services Apprenticeship opportunities Join this webinar to hear about the exciting Infrastructure Engineer apprenticeship opportunities within Digital Services. A talk about the roles from the hiring manager, what its like to be an Infrastructure Engineer, application and interview guidance and answer any questions you might have about the roles. The vacancies we are advertising 431743 Corporate Technical Support Engineer Apprentice – Level 3 (Titchfield) 431753 Microsoft 365 Support Engineer Apprentice – Level 3 (Titchfield) 432786 Corporate Technical Support Engineer Apprentice – Level 3 (Newport) Date: 21/10/2025 Time: 12:00 – 13:00 Please book onto the Webinar here Application Process Number of Stages: 2 stage process Stage 1: Application Stage 2: Interview Stage 1 – Application The assessment process at the application stage will be based on your work history, skills, experience, CV, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role. A personal statement is required at application stage, it will state the maximum word count allowed 1250 words, which should not be exceeded. Where it is a requirement to make a personal statement, you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result). Please note that Success Profiles Behaviour examples are not required at this stage of the application process. In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e. those with the highest scores. We may also reach out to you mid‑campaign to confirm eligibility for this role. Stage 2 – Interview If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills. Interviews may be in person or via Microsoft Teams. A reserve list may be held for a period up to 12 months from which further appointments may be made. The Sift will be conducted from 13/11/2025 after the eligibility checks have been completed. Interviews will be conducted from 01/12/2025 Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes. For the full terms and conditions of the post, please see attachment. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: + UK nationals + nationals of the Republic of Ireland + nationals of Commonwealth countries who have the right to work in the UK + nationals of the EU, Switzerland, Norway, Iceland and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS) (opens in new window) + nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS) + individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 + Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in new window) Working for the Civil Service The Civil Service Code (opens in new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in new window) and the Civil Service Diversity and Inclusion Strategy (opens in new window).

+ A passion for technology and a keen technical interest. + Able to use own initiative. + Good troubleshooting and problem‑solving skills. + Excellent customer service and interpersonal skills. + Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast‑paced environment. Ability to communicate effectively with a range of customers. + Contributes to challenging existing processes to continually improve. Standard eligibility criteria for apprenticeships apply: + You must not already hold a similar, other or same, qualification at Level 3 or above. + You must living in England. + You must at least 16 years old by 31st August 2025, and no longer be in full time education or plan to return to full time education in the next 12 months. + You must have the legal right to live and work in the UK. + You must not be taking part in any other employment or enterprise programmes funded directly by the UK Government. + You must not be supporting for the UK Government\’s Work programme with a contract of employment for less than 16 hours per week. + You must not in receipt of an Assembly Learning Grant or Education Maintenance Allowance. + is not an ineligible overseas national. + is not in custody or on remand in custody + While English and Maths qualifications are not required, having a good foundation in these subjects will be helpful for successfully completing the apprenticeship

This role is located at our Titchfield office. You will need to be located near the office base: Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR. As this post is based in our Titchfield (Fareham) office it requires a minimum of 40% office attendance on‑site in line with within Service Support Hours (8am-5.30pm) operated on a rota basis. The induction process for the role will be conducted in person. , + Please note the training provider makes the final decision on whether funding can be provided per person and the job offer will be made on the condition that funding is available.

We may also reach out to you mid‑campaign to confirm eligibility for this role., + Please note the training provider makes the final decision on whether funding can be provided per person and the job offer will be made on the condition that funding is available.

Alongside your salary of £27,252, Office for National Statistics contributes £7,894 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Find out what benefits a Civil Service Pension provides.