At a Glance
- Tasks: Support colleagues with IT devices and applications, ensuring excellent user experience.
- Company: Dynamic tech company focused on user satisfaction and agile working.
- Benefits: Competitive salary, hands-on training, and a supportive team environment.
- Other info: On-site role with opportunities for personal growth and development.
- Why this job: Join a passionate team and make a difference in tech support every day.
- Qualifications: Enthusiasm for technology and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for two Corporate Technical Support Engineers with a real drive and passion for excellent user experience. This role is located at our Titchfield (Fareham) office and requires on-site attendance 5 days a week due to the nature of the role. The induction process for the role will be conducted in person.
The role resides within our Corporate Technical Support team who support colleagues by resolving service calls related to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be supporting colleagues across a range of communication channels, both virtually and face-to-face i.e. Microsoft Teams/Outlook, Service Now or our Tech bars.
Some elements of this work can be physically demanding and involve lifting and installing equipment such as monitors / personal computers and supporting meeting room equipment. As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms.
The ideal candidate will be enthusiastic about end-user computing and enjoy helping others get the most from their technology. Our team culture is based around agile working and providing excellent service to both our internal and external customers.
Associate Infrastructure Engineer in Hampshire employer: Office for National Statistics
Join our dynamic team at the Titchfield office, where we prioritise a collaborative work culture and a commitment to exceptional user experience. As an Associate Infrastructure Engineer, you'll benefit from hands-on training, opportunities for professional growth, and a supportive environment that values your contributions. With a focus on agile working and a passion for technology, this role offers a rewarding chance to make a real impact while enjoying the camaraderie of a dedicated team.
Contact Detail:
Office for National Statistics Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Infrastructure Engineer in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance user experience and support your future colleagues effectively.
✨Tip Number 3
Show off your tech skills! Be ready to discuss specific examples of how you've resolved technical issues in the past. Highlight your enthusiasm for end-user computing and how you’ve helped others get the most from their devices.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Associate Infrastructure Engineer in Hampshire
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for technology and user experience right from the start. In your application, share specific examples of how you've helped others with tech issues or improved their experience.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the role of a Corporate Technical Support Engineer.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key points effectively without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Office for National Statistics
✨Know Your Tech
Brush up on your knowledge of IT devices and applications, especially those mentioned in the job description. Be ready to discuss how you’ve supported colleagues with laptops, mobile phones, and other tech. Showing your enthusiasm for end-user computing will definitely impress!
✨Demonstrate Your Communication Skills
Since this role involves supporting colleagues through various channels, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users, whether face-to-face or via platforms like Microsoft Teams.
✨Prepare for Physical Tasks
This role can be physically demanding, so be prepared to discuss your experience with lifting and installing equipment. You might even want to mention any relevant safety practices you follow when handling tech gear to show you’re mindful of workplace safety.
✨Show Your Team Spirit
The Corporate Technical Support team values a collaborative culture. Think of examples where you’ve worked well in a team, especially in fast-paced environments. Highlight your ability to adapt and provide excellent service to both internal and external customers.
