Operational Support Officer Validation in Fareham

The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The location for this role is Titchfield (Fareham). All colleagues are required to work from their contractually allocated site for at least 40% of their working time. The induction process for the role will be conducted in person.

Do you have excellent communication and organisational skills? Have you got a good eye for detail? If so, this might be the role for you. The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics.

This post sits within Social Surveys Telephone and Ports Collection (SSTPC) division which encompasses the International Passenger Survey community, who are based at airports, seaports, and international train stations across the UK, and the Telephone Operations community, which is based within our HQ offices. The division also incorporates the Survey Enquiry Line, who support field interviewers and the public who call in requesting assistance, and the Survey Validation team who undertake critical coding and editing work.

Survey Validation (SV) processes (codes and edits) data from two of our social surveys: Living Costs and Food Survey (LCF) and Family Resource Survey (FRS). Within this role, you will code/edit survey data. This involves using pre-defined instructions and a set coding framework to well defined monthly, quarterly and annual delivery targets and quality standards.

Core Hours - Survey Validation operates between the hours of 6am to 7pm, however there is a requirement to work your core hours between 9am to 3pm, your remaining time can be worked flexibly. Training - Within the first 2 - 3 weeks of your employment - You must be prepared to attend the office for the full duration for the training.

Responsibilities

• Learning the Blaise software used to code/edit the survey data.
• Learning and accurately applying survey coding and editing instructions.
• Having a curious mind along with an understanding of nutritional information and an attention to detail.
• Using Microsoft Applications (Word, Excel & Outlook) in order to complete coding and editing tasks and to populate management information.
• Liaising with Field Interviewers and/or Research to enable data processing to a high standard.
• Using SharePoint and the internet as resource tools to support accurate coding and editing.
• Working well in a team and sharing information with colleagues and internal clients.

Essential Criteria

• Excellent communication skills both verbally and in writing.
• Confident in liaising with a wide range of colleagues with the ability to form a strong rapport with people easily.
• Experience of using Microsoft Word, Excel, Outlook, SharePoint and the Internet.
• Experience of working to deadlines by following set guidelines and managing time responsibly.
• The ability to identify problems and finding solutions using appropriate criteria and guidance.

Behaviours

• Delivering at Pace
• Managing a Quality Service
• Working Together

Alongside your salary of £25,501, Office for National Statistics contributes £7,387 towards you being a member of the Civil Service Defined Benefit Pension scheme.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020