At a Glance
- Tasks: Support colleagues with IT devices and applications, ensuring excellent user experience.
- Company: Dynamic tech company focused on innovative solutions and teamwork.
- Benefits: Competitive salary, hands-on training, and a supportive work environment.
- Other info: On-site role with opportunities for personal growth and development.
- Why this job: Join a passionate team and make a real difference in tech support.
- Qualifications: Enthusiasm for technology and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for two Corporate Technical Support Engineers with a real drive and passion for excellent user experience. This role is located at our Titchfield (Fareham) office and requires on-site attendance 5 days a week due to the nature of the role. The induction process for the role will be conducted in person.
The role resides within our Corporate Technical Support team who support colleagues by resolving service calls related to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be supporting colleagues across a range of communication channels, both virtually and face-to-face i.e. Microsoft Teams/Outlook, Service Now or our Tech bars.
Some elements of this work can be physically demanding and involve lifting and installing equipment such as monitors / personal computers and supporting meeting room equipment. As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms.
The ideal candidate will be enthusiastic about end-user computing and enjoy helping others get the most from their technology. Our team culture is based around agile working and providing excellent service to both our internal and external customers.
Associate Infrastructure Engineer in Fareham employer: Office for National Statistics
At our Titchfield office, we pride ourselves on fostering a collaborative and dynamic work environment where every team member is valued. As an Associate Infrastructure Engineer, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to a culture that prioritises excellent user experience. With a focus on teamwork and innovation, we offer a unique chance to make a meaningful impact in supporting our colleagues with their IT needs.
Contact Detail:
Office for National Statistics Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Infrastructure Engineer in Fareham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance user experience and support your future colleagues effectively.
✨Tip Number 3
Show off your tech skills! Be ready to discuss specific examples of how you've resolved technical issues in the past. Highlight your enthusiasm for end-user computing and how you’ve helped others get the most from their devices.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Associate Infrastructure Engineer in Fareham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for technology and user experience right from the start. In your application, share specific examples of how you've helped others with tech issues or improved their experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to know how your background aligns with our Corporate Technical Support team’s needs.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Office for National Statistics
✨Know Your Tech Inside Out
Make sure you brush up on the IT devices and applications mentioned in the job description. Familiarise yourself with common issues users face with laptops, tablets, and mobile phones. Being able to discuss these confidently will show your passion for end-user computing.
✨Demonstrate Your Communication Skills
Since you'll be supporting colleagues through various channels, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical users in the past, whether face-to-face or virtually.
✨Show Enthusiasm for Problem-Solving
Be ready to share specific instances where you've resolved technical issues or improved user experience. Highlight your proactive approach to troubleshooting and how you enjoy helping others get the most from their technology.
✨Prepare for Physical Aspects of the Role
Since the role involves some physically demanding tasks, be prepared to discuss your experience with lifting and installing equipment. You might even want to mention any relevant safety practices you follow to ensure a smooth operation.
