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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client service and operational excellence.
- Company: Join a top UK law firm known for its modern, people-first culture.
- Benefits: Gain exposure to senior leadership and strategic decision-making.
- Other info: Opportunity for professional development in a high-performing environment.
- Why this job: Make a real impact on client experience and team performance.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join one of the UK’s most progressive and high-performing law firms, known for delivering exceptional client service, commercial excellence, and a modern, people-first culture.
This is an opportunity to step into a high-impact supervisory role within a fast-paced Client Services function that sits at the heart of the business. You’ll play a key role in shaping the first impression clients have of the firm, ensuring every interaction reflects the professionalism and quality the firm is known for.
The Role
Working within a high-volume, dynamic environment, you will oversee a small team of Client Services Executives (circa 4–5), ensuring the consistent delivery of outstanding service and operational excellence. This is not a traditional management role; instead, you will act as a hands-on supervisor, mentor, and quality driver, supporting the team day-to-day while maintaining a clear focus on performance, standards, and continuous improvement.
You will:
- Monitor and drive team performance against KPIs and SLAs
- Oversee the quality and accuracy of client enquiries and onboarding processes
- Act as a key knowledge-holder, supporting executives with queries and decision-making
- Coach and mentor team members, helping to build capability and confidence
- Identify trends and insights from management information to improve systems and processes
- Ensure workloads are effectively managed and service levels consistently achieved
- Work closely with senior leadership to provide insight on team performance and opportunities for improvement
This is a role where you can truly influence outcomes, both in terms of client experience and team performance.
About You
We’re looking for someone who combines strong operational oversight with natural leadership presence. You will demonstrate:
- Previous supervisory or team leadership experience in a similar environment
- Experience managing KPIs, SLAs, and conversion performance
- The ability to motivate, support and develop others, fostering a strong team culture
- Excellent communication skills, professional, polished, and confident
- Strong commercial awareness, with an understanding of client experience and business impact
- A high level of reliability and professionalism, with a consistent track record of performance
- Strong analytical skills, with the ability to identify trends and suggest improvements
Backgrounds Considered
We are particularly interested in candidates from legal environments (highly desirable) or wider professional services such as finance, insurance, or management consultancy.
Why Apply?
- Be part of a market-leading firm with an outstanding reputation for client service
- Work in a high-performing, collaborative environment where your impact is visible
- Gain exposure to senior leadership and strategic decision-making
- Play a key role in shaping and improving a critical client-facing function
- Join a business that values professionalism, development, and long-term growth
This is an excellent opportunity for a capable supervisor ready to step into a role with real influence, in a firm that is setting the standard for client experience in the UK legal market.
Hospitality Supervisor - Immediate start in Manchester employer: Office Collective
Contact Detail:
Office Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor - Immediate start in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client services. Think about how you would handle specific situations, especially those that showcase your leadership and problem-solving skills. We want you to shine!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for client service and team leadership come through. Be genuine and enthusiastic; it makes a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Hospitality Supervisor - Immediate start in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hospitality Supervisor role. Highlight your supervisory experience and how it aligns with the client services focus of the firm. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: In your application, emphasise your ability to motivate and develop others. Share specific examples of how you've successfully led a team in the past. We love seeing candidates who can inspire and drive performance!
Highlight Your Client Service Experience: Since this role is all about exceptional client service, make sure to include any relevant experience you have in this area. Talk about how you've improved client interactions or processes in previous roles. We’re keen on candidates who understand the importance of client experience!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the quickest way for us to receive your details and get the ball rolling. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Office Collective
✨Know the Firm Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their values, recent achievements, and what sets them apart in the legal market. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a Hospitality Supervisor, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on approach and ability to motivate others. Be ready to discuss specific KPIs or SLAs you've managed and how you drove performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and client service mindset. Think about situations where you've had to handle difficult clients or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the firm's approach to client service excellence or how they measure team performance. This shows you're not just interested in the role but also in contributing to the firm's success.