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- Tasks: Lead a dynamic team to deliver exceptional client service and operational excellence.
- Company: Join a top UK law firm known for its modern, people-first culture.
- Benefits: Gain exposure to senior leadership and strategic decision-making.
- Other info: Opportunity for professional development in a high-performing environment.
- Why this job: Make a real impact on client experience and team performance.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join one of the UK’s most progressive and high-performing law firms, known for delivering exceptional client service, commercial excellence, and a modern, people-first culture.
This is an opportunity to step into a high-impact supervisory role within a fast-paced Client Services function that sits at the heart of the business. You’ll play a key role in shaping the first impression clients have of the firm, ensuring every interaction reflects the professionalism and quality the firm is known for.
The Role
Working within a high-volume, dynamic environment, you will oversee a small team of Client Services Executives (circa 4–5), ensuring the consistent delivery of outstanding service and operational excellence. This is not a traditional management role; instead, you will act as a hands-on supervisor, mentor, and quality driver, supporting the team day-to-day while maintaining a clear focus on performance, standards, and continuous improvement.
- Monitor and drive team performance against KPIs and SLAs
- Oversee the quality and accuracy of client enquiries and onboarding processes
- Act as a key knowledge-holder, supporting executives with queries and decision-making
- Coach and mentor team members, helping to build capability and confidence
- Identify trends and insights from management information to improve systems and processes
- Ensure workloads are effectively managed and service levels consistently achieved
- Work closely with senior leadership to provide insight on team performance and opportunities for improvement
This is a role where you can truly influence outcomes, both in terms of client experience and team performance.
About You
We’re looking for someone who combines strong operational oversight with natural leadership presence. You will demonstrate:
- Previous supervisory or team leadership experience in a similar environment
- Experience managing KPIs, SLAs, and conversion performance
- The ability to motivate, support and develop others, fostering a strong team culture
- Excellent communication skills, professional, polished, and confident
- Strong commercial awareness, with an understanding of client experience and business impact
- A high level of reliability and professionalism, with a consistent track record of performance
- Strong analytical skills, with the ability to identify trends and suggest improvements
Backgrounds Considered
We are particularly interested in candidates from legal environments (highly desirable) or wider professional services such as finance, insurance, or management consultancy.
Why Apply?
- Be part of a market-leading firm with an outstanding reputation for client service
- Work in a high-performing, collaborative environment where your impact is visible
- Gain exposure to senior leadership and strategic decision-making
- Play a key role in shaping and improving a critical client-facing function
- Join a business that values professionalism, development, and long-term growth
This is an excellent opportunity for a capable supervisor ready to step into a role with real influence, in a firm that is setting the standard for client experience in the UK legal market.
Client Services Supervisor in Manchester employer: Office Collective
Contact Detail:
Office Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and professional services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to client services and team leadership. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've driven team performance and improved client experiences. Use data to back up your achievements – numbers speak volumes in a high-performance environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Client Services Supervisor role!
We think you need these skills to ace Client Services Supervisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in client services and team leadership. We want to see how your skills align with the role of Client Services Supervisor, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Style: In your application, let us know about your approach to mentoring and supporting team members. We’re looking for someone who can motivate and develop others, so share examples of how you’ve done this in the past.
Highlight Your Analytical Skills: Since the role involves monitoring KPIs and SLAs, it’s important to demonstrate your analytical abilities. Include any experiences where you’ve identified trends or suggested improvements that led to better performance or client satisfaction.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Office Collective
✨Know the Firm Inside Out
Before your interview, make sure you research the law firm thoroughly. Understand their values, recent achievements, and what sets them apart in client service. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
As a Client Services Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated and developed team members in the past. Be ready to discuss your approach to coaching and mentoring, as well as how you handle performance management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage KPIs and SLAs. Think of specific situations where you've successfully improved processes or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you ensure clear and professional interactions with clients and team members. You might want to share examples of how you've handled difficult conversations or provided feedback effectively.