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- Tasks: Be the first point of contact for clients and ensure smooth communication across teams.
- Company: Join a respected London-based boutique recruitment agency in Manchester.
- Benefits: Full-time role with opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact on client satisfaction in a leading UK law firm.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Ideal for those looking to build a long-term career in professional client services.
The predicted salary is between 28800 - 43200 £ per year.
We specialise in growing your business. A London-based boutique recruitment agency specialised in matching skillset, personality & long-term fit.
Are you an experienced customer service professional looking to bring your people skills and precision to a high-performing team within a leading UK law firm? We’re looking for a Client Services Executive to join a dynamic team that sits at the heart of one of the country’s most respected legal practices. Based in Manchester, the Client Services department plays a pivotal role – acting as the first point of contact for new client enquiries and ensuring seamless communication between their legal teams across Manchester, Liverpool and London offices.
As a Client Services Executive, you’ll be a trusted voice and a vital link. From handling initial enquiries to ensuring accurate data entry and supporting matter onboarding, your work will directly impact client experience and satisfaction.
What we’re looking for:
- Proven experience in a professional customer service role – ideally phone-based and within a corporate, professional services or legal environment.
- Outstanding communication and interpersonal skills.
- Meticulous attention to detail and a high level of accuracy in data handling.
- A team player with excellent organisational skills and the ability to manage competing priorities.
- Experience in a legal setting and/or using Proclaim is a plus (but not essential – full training is provided).
Please note: This role is fully office-based in our head office in Manchester City Centre. It’s a brilliant opportunity to become a long-term, valued member of a well-respected team – best suited to those committed to building a career in professional client services, rather than a short-term stepping stone into legal practice.
Client Services Executive in Manchester employer: Office Collective
Contact Detail:
Office Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Manchester
✨Tip Number 1
Get to know the company! Research Office Collective and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will make you stand out as a candidate who genuinely cares.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up and help you make a great impression.
✨Tip Number 3
Practice your communication skills! As a Client Services Executive, you'll need to shine in this area. Role-play common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the role. Don’t forget to follow up after applying – a quick message can keep you on their radar!
We think you need these skills to ace Client Services Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Executive role. Highlight your customer service experience, especially in professional settings, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client services and how your skills align with what we're looking for. Remember, we love a personal touch, so let your personality come through!
Showcase Attention to Detail: Since this role requires meticulous attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the high standards we uphold at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Office Collective
✨Know the Company Inside Out
Before your interview, take some time to research the law firm and its values. Understand their client services approach and how they differentiate themselves in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Executive, communication is key. Prepare examples from your past experiences where you successfully handled client enquiries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your interpersonal skills during the interview.
✨Highlight Attention to Detail
Given the importance of accuracy in data handling for this role, be ready to discuss how you ensure meticulous attention to detail in your work. You might want to share specific instances where your precision made a difference, especially in a customer service context.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
