Legal Client Services Assistant in Basingstoke

Are you passionate about delivering exceptional customer service and helping people during important moments in their lives? An exciting opportunity has arisen to join one of the UK's leading professional services organisations as a Client Services Executive. This is a fantastic opportunity for someone who enjoys speaking with people, thrives in a fast-paced environment, and takes pride in delivering outstanding client experiences.

You'll be joining a highly regarded and growing business where client service sits at the heart of everything they do. As the first point of contact for new enquiries, you'll play a crucial role in shaping the client journey and ensuring every individual receives a professional, supportive and seamless experience from the outset.

Whether you're already working within a legal environment or have a strong customer service background and are looking for your next challenge, this role offers excellent training, career development and the opportunity to become part of a collaborative and supportive team.

As a Client Services Executive, you will act as the link between prospective clients and specialist departments across the business. You'll be responsible for managing new enquiries, gathering key information, assessing client requirements and ensuring enquiries are directed efficiently to the most appropriate team.

No two days are the same. You'll interact with clients across multiple communication channels, provide guidance and support, and help ensure the highest standards of service are maintained at all times.

• Deliver exceptional customer service to clients across a variety of communication channels.
• Handle incoming enquiries professionally, empathetically and efficiently.
• Gather and accurately record client and enquiry information.
• Assess enquiries and direct them to the appropriate specialist teams.
• Support client onboarding and administrative processes.
• Assist with identity verification and compliance checks.
• Maintain accurate records using internal case management systems.
• Build a strong understanding of the organisation's services and departments.
• Manage workloads effectively to ensure service standards and response times are consistently achieved.
• Work collaboratively with colleagues across the business to provide an outstanding client experience.

We're looking for someone who is naturally organised, customer-focused and enjoys building rapport with people.

• Excellent communication skills, both written and verbal.
• Strong customer service experience and a genuine desire to help people.
• Excellent attention to detail and accuracy.
• Strong organisational skills and the ability to prioritise effectively.
• Ability to work independently while managing a busy workload.
• Professional and confident communication style.
• Positive attitude and strong team ethic.

• Previous experience within a legal, professional services or regulated environment.
• Experience working with case management or CRM systems.
• Proven ability to achieve service levels, targets or KPIs.
• Experience supporting customer onboarding processes.

• Opportunity to join a respected and growing professional services organisation.
• Supportive and collaborative team culture.
• Comprehensive training and ongoing development.
• Exposure to a wide range of specialist business areas.
• Excellent opportunities for career progression.
• Modern Manchester-based offices.
• A role where your contribution has a genuine impact on client experience and business success.

If you're looking for a role where you can combine exceptional customer service with professional development and long-term career opportunities, we'd love to hear from you.