At a Glance
- Tasks: Join a dynamic team to process customer orders and build strong relationships.
- Company: Exciting manufacturing business with a focus on growth and innovation.
- Benefits: Enjoy 25 days annual leave, hybrid working, and employee discounts.
- Other info: Flexible hours with a Friday finish at 1:30pm and a vibrant team culture.
- Why this job: Kickstart your career in a supportive environment with great progression opportunities.
- Qualifications: Customer service experience and IT skills are a plus.
We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Account Coordinator to work as part of a team of 5. Please find all the details below:
Location: Whitstable, Kent
Salary: £27,000 - £30,000
Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm
Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone available at the site.
Benefits:
- 25 days annual leave + bank holidays, increasing with length of service
- Cycle to work scheme
- Employee discount on Dell PCs
- Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more!
- Life assurance scheme
- Income protection scheme
- Matched pension contribution up to 6%
- Earn extra mile vouchers of up to £50 for going the extra mile
- On site part subsidised canteen
- Free onsite parking
- Free sight test vouchers
- Yearly occupational health assessments
- Career progression
As a Customer Account Coordinator your main duties and tasks would be:
- Processing of customer orders and quotations within set KPIs
- To establish and build strong customer relationships, in order to deliver excellent levels of customer service
- Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
- To ensure export compliance when processing quotations and orders.
- Proactive quote follow up and negotiate where required.
- To have an understanding of pricing, value and margin in order to win orders from quotations.
- Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
- Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
- Proactive communication with the customer throughout the quotation and order life cycle
- Proactively review, investigate and escalate customer complaints where applicable
- Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications.
- Assist with external sales requirements relating to Customer and ordering information.
- Understand customer markets and ensure any market intelligence is passed to the relevant company contact.
- Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
- Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact.
- To contact potential customers and present company products and services in order to maximise sales.
- To interface with clients and to support the Business Development Managers.
- To understand and implement company organisation, services and standards
- Cross selling and up selling.
- Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
- Undertake training as required so as to better develop self and team service offer.
- Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
- To ensure holiday and sickness cover for the department
- Participate in reviews with line manager.
- Develop ideas so as to improve on the service offer of the team.
- Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
- Assist with specific project work as and when needed
- Carry out such other duties that may be reasonably requested by the Company.
Ideal skills and experience for the position:
- Customer service experience within an office environment
- Accurate order processing
- Commercial business Knowledge
- IT knowledge to intermediate level
Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us ASAP or within 24 hours to discuss the position in further detail.
We look forward to your application.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Account Coordinator *25 days A/L+Friday finish 1:30pm in Whitstable employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator *25 days A/L+Friday finish 1:30pm in Whitstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator *25 days A/L+Friday finish 1:30pm in Whitstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
