At a Glance
- Tasks: Lead and develop a dynamic customer service team while enhancing office operations.
- Company: Join a leading eCommerce retailer in a vibrant and supportive environment.
- Benefits: Enjoy 22 days annual leave, private parking, and a competitive salary.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact in a growing business and shape office operations.
- Qualifications: Strong customer service experience and team management skills required.
Location: Biggin Hill, Kent
Contract Type: Permanent - Fully office based
Salary: £34,000 - £38,000 (depending on experience)
Our client, a leading eCommerce retailer specialising in access equipment and home and garden products, is looking for a Strong Customer Service Manager to join their dynamic team!
Key Responsibilities:
- Lead, support and develop the UK customer service and office team
- Coordinate with outsourced customer service colleagues in the Philippines and team members in the Netherlands
- Allocate workloads and monitor team performance
- Conduct regular performance reviews and team meetings
- Recruit, onboard and train new office and customer service staff
- Manage staff attendance, holidays and general personnel administration
- Establish and maintain appropriate office procedures and working practices
- Ensure customer enquiries, complaints, returns and escalated issues are handled promptly and professionally
- Develop and monitor customer service standards and KPIs
- Identify opportunities to improve efficiency and customer satisfaction
- Monitor and take responsibility for the company's customer reviews
- Oversee office operations, facilities, suppliers, contractors, budgets, ensuring efficient business support and accurate record management across the organisation
- Coordinate cross-functional teams while driving process improvements, compliance, health & safety adherence, and the use of technology and automation to streamline operations and reduce manual workloads
What We're Looking For:
- Previous experience in a Customer Service Manager or Office Manager
- Strong Customer Service Experience and Skills
- Experience managing and developing a small team
- Strong organisational, time-management skills, excellent written and verbal communication skills and strong attention to detail
- A hands-on approach with staff and customers alike and a professional and confident approach to customer complaints and escalations
- Good working knowledge of Microsoft Office and other business systems
- A practical and commercially minded approach
- The confidence to make decisions and hold people accountable and the ability to work independently and use initiative
- Experience supporting HR administration would be advantageous
What They Offer:
- 22 days of annual leave + bank holidays
- Private onsite parking
- The chance to shape how our established office operates
- A varied role within a growing UK and European eCommerce business
- Direct involvement with senior management and business operations
If you're ready to make a positive impact and grow with us, we want to hear from you! Apply today and join a team that values your expertise and enthusiasm.
To Apply:
Send your CV and cover letter to the Bromley Office Angels inbox. Your future starts here!
Customer Service Manager in Westerham employer: Office Angels
Office Angels in Burgess Hill is an excellent employer, offering a supportive and dynamic work environment where teamwork and proactive communication are highly valued. Employees benefit from flexible working hours, opportunities for professional growth, and a culture that encourages collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Westerham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Westerham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
