Are you ready to be part of an exciting journey working for a company that supply and install smart electric vehicle (EV) home chargers?
Our client is on a mission to accelerate the global transition to clean, affordable energy-and they're looking for someone like you to help make it happen.
As a Customer Operations Executive, you'll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience.
If you're a motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you.
Job Title: Temporary Customer Operations Executive
Location: Covent Garden (Hybrid) - 3 days in the office, 2 days working from home
Start Date: ASAP
Duration: 3+ months
Pay Rate: £14.85 per hour
Important: Candidates must be fully available throughout the Christmas and New Year period, as this is a key operational time for the business
Working Pattern:
Full-time role
3 days in the office, 2 days working from home
Approximately 2 weekend days per month - 1 Saturday and 1 Sunday per month
Working Hours:
Monday to Thursday: 09:00 - 18:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00 - 1 per month
Sunday: 10:00 - 16:00 - 1 per month
What You'll Do:
Customer Support:
Resolve inbound customer queries via phone with timely and effective solutions.
Proactively reach out to customers to support them in overcoming any hurdles.
Become a product expert, mastering the installation process and understanding various customer situations.
Handle escalations and sensitive customer interactions with care and professionalism.
Collaborate with the Technical Support team, escalating cases, as necessary.
Meet individual KPIs for productivity and quality while contributing to team goals.
Process and Improvement:
Adhere to established team processes and suggest improvements when you spot them.
Create and maintain internal knowledge resources to boost team efficiency.
Stay curious about our products, the EV industry, and the role of AI in customer support.
Foster a positive team culture, especially during high-demand periods.
What We're Looking For:
Experience in a customer support role.
Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom).
Experience handling technical queries related to products.
A proven track record of meeting support-re...
Customer Operations Executive - EV Car Chargers in West End of London employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
