Job Title
Sales & Export Coordinator
Location
Wellington, Somerset
Salary
Up to circa £43K PA
Hours
Full time | 8am - 4.15pm Monday to Thursday, 8am - 3pm Friday
Benefit Package
- 25 days holiday plus bank holidays
- Company pension scheme
- Annual Company Bonus based on performance
- Cycle2Work scheme
- Up to 2 days per year for volunteering
- Enhanced Maternity/Paternity pay
- Employee Assistance Program (EAP)
- Death in service insurance (4 x salary after probation)
The Company
A successful and growing technology‑led manufacturing business that designs and supplies specialist products and solutions to a diverse range of industry sectors. Known for its focus on innovation, quality and customer service, the company offers a collaborative working environment and continues to invest in new technologies, people and processes to support its ongoing growth.
Key Responsibilities
- Support the Sales team in preparing and issuing quotations, budget proposals and tender submissions.
- Maintain accurate customer, quotation and opportunity records within CRM and MRP systems.
- Process customer orders, issuing acknowledgements and confirmations while ensuring delivery requirements and shipping details are communicated clearly.
- Act as a primary point of contact for customers, providing updates on quotations, orders, lead times and delivery schedules.
- Build strong customer relationships through proactive communication and excellent service.
- Coordinate with internal departments including Sales, Planning, Production, Purchasing, Warehouse, Service and Finance to ensure customer requirements are met.
- Manage customer returns, warranty claims and repair requests, ensuring efficient resolution.
- Prepare commercial invoices, packing lists and other documentation required for UK and international shipments.
- Arrange domestic and export shipments through approved logistics providers, couriers and freight forwarders.
- Support customs and export administration, maintaining accurate records of commodity codes, country of origin information and shipping documentation.
- Monitor shipments, obtain freight quotations and help resolve delivery, freight or customs-related issues.
- Review shipping documentation and freight invoices to ensure accuracy and compliance.
- Maintain organised, audit‑ready sales, shipping and customs records.
- Develop effective relationships with logistics partners and external organisations, including the Chamber of Commerce.
- Identify and support improvements to customer service, operational efficiency, delivery performance and freight cost management.
Knowledge, Skills & Experience
- Previous experience in sales administration, customer service, logistics, export administration, or a similar coordination role, ideally within a manufacturing or engineering environment.
- Confident using CRM, ERP, or MRP systems, with good working knowledge of Microsoft Office applications.
- Excellent organisational and communication skills, with the ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy.
- A proactive and customer‑focused approach, with the ability to build positive relationships both internally and externally.
- Knowledge of import/export processes, customs documentation, Incoterms, and international freight would be advantageous.
#J-18808-Ljbffr
Sales & Export Coordinator in Wellington employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
