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For Companies At a Glance
- Tasks: Engage with customers across various channels and ensure a seamless shopping experience.
- Company: Join a renowned luxury fashion brand known for its timeless design and exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be the voice of a prestigious brand while building lasting customer relationships in a vibrant setting.
- Qualifications: Previous luxury retail or e-commerce experience is essential, along with strong communication skills.
- Other info: This role is based in the head office and store, requiring full-time commitment.
The predicted salary is between 24000 - 36000 £ per year.
Do you love luxury fashion? Have you got previous customer service experience? Our client is a luxury fashion brand known for timeless design, modern femininity, and meticulous craftsmanship. With a strong focus on exceptional service and elevated experiences, we are looking for a Customer Service Assistant who will act as the voice of their brand and provide a seamless, high-touch customer journey across all channels.
Key Responsibilities
- Customer Engagement & Support: Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat. Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty. Maintain a tone of voice that is consistent with the brand.
- Order Management & Logistics: Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment. Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders. Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently. Ensure orders via third-party marketplaces are processed in line with partner requirements and timelines.
- Product Expertise & Client Experience: Develop a deep understanding of their product offering to provide tailored advice and support. Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams. Deliver personalised customer service that drives repeat business and long-term relationships. Provide thoughtful post-sale support, following up on feedback and maintaining detailed records.
- Reporting & Continuous Improvement: Compile weekly reports on customer feedback and flag any issues or recurring trends. Share insights and product feedback with the wider team to drive service and product improvements. Advocate for online clients internally, ensuring every touch point in the customer journey reflects our brand standards.
- Peak Support & Team Collaboration: Support dispatch operations during peak sales periods. Collaborate cross-functionally to deliver a seamless and unified customer experience.
Key Skills & Requirements
- Previous experience in a luxury retail, fashion, or e-commerce customer service environment.
- Strong written and verbal communication skills with a professional and empathetic approach.
- Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms.
- Exceptional attention to detail and ability to multitask in a fast-paced environment.
- Strong understanding of order management systems and courier platforms.
- A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences.
- Familiarity with luxury customer expectations and brand positioning.
Temp Luxury Customer Service Advisor- Fashion employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Luxury Customer Service Advisor- Fashion
✨Tip Number 1
Familiarise yourself with the luxury fashion brand's ethos and product range. Understanding their unique selling points and customer expectations will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills across various digital platforms. Since the role involves responding via email, WhatsApp, and social media, being comfortable with these channels will give you an edge.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer issues in the past. This will demonstrate your proactive mindset and ability to deliver exceptional service.
✨Tip Number 4
Network with current or former employees of the brand on platforms like LinkedIn. Gaining insights from their experiences can provide valuable information that may help you stand out during the application process.
We think you need these skills to ace Temp Luxury Customer Service Advisor- Fashion
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand the luxury fashion brand's ethos, values, and product offerings. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Highlight Relevant Experience: Make sure to emphasise any previous customer service experience, especially in luxury retail or e-commerce. Use specific examples that showcase your ability to handle multiple digital channels and provide exceptional service.
Craft a Tailored Cover Letter: Write a cover letter that reflects your understanding of the role and the brand. Mention how your skills align with their requirements, particularly your communication skills and attention to detail, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail, which are vital in a luxury customer service role.
How to prepare for a job interview at Office Angels
✨Show Your Passion for Luxury Fashion
Make sure to express your love for luxury fashion during the interview. Share specific brands or pieces that inspire you and explain why. This will demonstrate your genuine interest in the role and align with the brand's values.
✨Demonstrate Exceptional Communication Skills
Since the role involves engaging with customers across various channels, practice articulating your thoughts clearly and professionally. Use examples from your previous experience to showcase how you've effectively handled customer queries in the past.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve handling difficult customer situations or managing multiple tasks. Think of specific instances where you successfully resolved issues or provided exceptional service, and be ready to discuss these in detail.
✨Research the Brand Thoroughly
Familiarise yourself with the brand's history, product offerings, and customer service philosophy. Being knowledgeable about their collections and values will help you answer questions confidently and show that you're a good fit for the team.
