At a Glance
- Tasks: Design and deliver engaging training programmes to enhance customer outcomes.
- Company: Dynamic organisation focused on employee growth and development.
- Benefits: Competitive salary, supportive environment, and ongoing professional development.
- Other info: Opportunity for significant career advancement in a regulated environment.
- Why this job: Make a real impact on customer satisfaction through effective learning solutions.
- Qualifications: Experience in operational training and strong communication skills required.
The predicted salary is between 56059 - 68517 £ per year.
Location: Tadworth
Salary: Competitive
Employment Type: FTC - 12 months
About the Opportunity: Our client, a dynamic organisation committed to the development and growth of its employees, is seeking an L&D Specialist (Training & Competency) to play a pivotal role in managing operational and regulatory training for all customer-facing departments. This is a fantastic opportunity for an enthusiastic professional who thrives in a fast-paced environment and is passionate about driving positive customer outcomes through effective learning solutions.
Key Responsibilities:
- Own and deliver the Customer Outcomes Induction experience, ensuring all new hires are equipped with the necessary skills from day one.
- Design and facilitate operational and technical training for customer-facing roles, adapting to various learning styles.
- Conduct learning needs analysis to identify training opportunities within departments, leading to enhanced performance and customer satisfaction.
- Provide 1:1 coaching sessions with employees to foster their development and ensure strong customer outcomes.
- Collaborate with stakeholders at all levels to drive effective learning solutions across the organisation.
- Develop engaging learning aids and bite-sized sessions to support knowledge development at different attainment levels.
- Proactively improve L&D operational training processes and support the wider development strategy alongside the Training & Competency Manager.
What You'll Bring:
- Proven experience in delivering operational and regulatory training within an FCA regulated environment.
- Ability to build and lead effective training programmes that support the embedding period for new staff.
- Strong understanding of FCA regulations, including Consumer Duty and Vulnerability.
- Excellent communication skills, capable of adapting to diverse communication styles and delivering clear feedback.
- Familiarity with training governance frameworks and experience in data manipulation for insightful reporting.
- Knowledge of various learning methodologies and stages of the learning cycle.
Desirable Experience:
- Experience in building digital learning solutions and familiarity with the motor finance or secured loans industry.
- Previous experience in Quality Assurance within a contact centre environment.
- A background in coaching and managing training programmes for outsourced contact centre partnerships.
The Ideal Candidate:
- A passionate, energetic self-starter with a customer-centric ethos and a focus on delivering exceptional outcomes.
- A pragmatic problem solver who listens attentively and pays strong attention to detail.
- Well-organised, capable of managing high workloads in a dynamic environment.
- Analytical and methodical, with the ability to interpret data from various streams.
- Confident in public speaking, especially in delivering engaging training sessions.
Why Join Our Client?
- A supportive environment that fosters personal and professional development.
- A full induction to ensure a great start and ongoing opportunities to enhance core skills.
- Regular 1:1 coaching and guidance from management to help you thrive.
- The chance to own integral training material that directly impacts customer outcomes and contributes to the overall success of the organisation.
This role is regulated and classified as a Senior Manager position, representing a significant step in your L&D career. If you're ready to make a difference and drive effective learning solutions, this is the perfect opportunity for you!
L&D Specialist in Tadworth employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land L&D Specialist in Tadworth
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including Office Angels, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like Office Angels!
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Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace L&D Specialist in Tadworth
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at Office Angels that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for L&D Specialist at Office Angels, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at Office Angels
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch Office Angels to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
