Scheduling Administrator in Somerset

JOB TITLE: Scheduling Administrator LOCATION: Bridgwater, Somerset SALARY: 28,000 HOURS: Monday – Friday, 8:30am till 5:00pm BENEFITS: 22 days annual leave plus Bank Holidays Free parking Cycle to Work scheme Company Pension (4% employer / 5% employee) Supportive and collaborative team Forward-thinking and rapidly growing businessWe are seeking a well-organised and passionate Scheduling Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country. Scheduling: Scheduling of a team of field engineers Effective route planning and management of service level agreements Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets Manage internal processes and customer forecasts as required Ensure jobs are complete within timelines or escalating as appropriate Monitor technician s travel, work activity and respond to issues accordingly Follow through customer enquiries from initial p…