At a Glance
- Tasks: Coordinate contracts and ensure top-notch service delivery in a dynamic team.
- Company: Join a supportive and inclusive company in Tunbridge Wells.
- Benefits: Enjoy 25 days holiday, pension, parking, and social events.
- Other info: Exciting opportunity for growth in a collaborative environment.
- Why this job: Make a real impact while enhancing customer satisfaction and service quality.
- Qualifications: Administrative experience and proficiency in Microsoft Office required.
Contract Co-ordinator - 6 MONTH contract
Tunbridge Wells
Hours: Onsite/Office Based - Monday - Friday 8-5pm.
£29,600 FTE + Excellent benefits including (pro rata) 25 days holiday + Bank Holidays, Pension, Parking and Team and Social events
Are you looking for a contract based role? Our client is seeking an enthusiastic and detail-oriented Contract Co-ordinator to join their dynamic team in Tunbridge Wells. This pivotal role will be instrumental in ensuring compliance with contractual service standards while delivering exceptional maintenance services that prioritise customer satisfaction.
Key Responsibilities:
- Liaise effectively with operational Managers, Supervisors, and Operatives to uphold service standards and contractual requirements.
- Schedule and plan works efficiently, ensuring the right trades are allocated, and appointments are managed geographically for optimal travel efficiency.
- Promote and maximize 1st time fix.
- Monitor and manage all works orders immediately upon receipt, ensuring timely completion within the prescribed timeframes to meet contractual KPIs.
- Keep track of appointment adherence by the workforce and address any failures with management promptly.
- Maintain a strong customer focus, driving continuous improvement in service delivery.
- Collaborate with Supervisors to coordinate appointments requiring multiple trades or subcontractors.
- Assist in resolving queries and complaints from residents and colleagues, fostering a positive service experience.
- Participate in system reviews and provide feedback on operative and contractor performance.
Essential Criteria:
- Proven administrative experience in a similar co-ordination or supportive administration role.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Strong verbal and written communication skills.
- Ability to work both collaboratively in a team and independently, serving as a key information resource.
- A proactive approach to problem-solving and service delivery.
This is an exciting opportunity for a motivated individual looking to make a tangible impact within a supportive and engaging environment. If you possess the necessary skills and are ready to contribute to a customer-centred service operation, this role could be the perfect fit!
To apply, please submit your CV online today.
Contract Co-ordinator (6month Contract) in Royal Tunbridge Wells employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
