At a Glance
- Tasks: Coordinate and schedule service works to ensure top-notch delivery.
- Company: Join a dynamic team at a leading service provider in Rochdale.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Inclusive workplace that values diversity and supports your development.
- Why this job: Be the backbone of service delivery and make a real impact.
- Qualifications: Strong planning skills and experience in managing workloads under pressure.
The predicted salary is between 29000 - 29000 £ per year.
Rochdale £27,000 - £29,000 per annum 8.30am - 5pm, office based
Our client is seeking a dynamic and detail-oriented Service Coordinator to join their team. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about ensuring top-notch service delivery.
Role Purpose: The Service Coordinator will play a pivotal role in the day-to-day planning, coordination, and control of service works. This operationally critical position ensures that work is scheduled effectively, engineer diaries are optimised, and jobs are delivered within service level agreements (SLAs).
Key Responsibilities:
- Workload Planning & Scheduling:
- Plan and schedule service works efficiently within the designated area.
- Conduct forward planning to optimise engineer diaries for the upcoming periods.
- Ensure all necessary arrangements are in place to achieve an allocatable job state.
- Adapt plans dynamically in response to reactive work or SLA pressures.
- SLA Monitoring & Live Job Control:
- Monitor live jobs to ensure adherence to SLA response and completion targets.
- Proactively identify and address jobs in jeopardy to protect service delivery.
- Respond to SLA-critical works by rerouting engineers or rescheduling as needed.
- Drive timely completion of jobs to minimise ageing and stalled works.
- Job Progression & Data Accuracy:
- Conduct morning diary checks to validate completed works and progress jobs appropriately.
- Maintain accurate job records and statuses across coordination dashboards.
- Identify and escalate any data discrepancies affecting work in progress accuracy.
- Communication & Stakeholder Coordination:
- Serve as the primary point of contact for live works, ensuring clear communication with all stakeholders.
- Confirm bookings and manage expectations regarding access, delays, and rescheduling.
- Provide timely updates on SLA risks and live issues to relevant parties.
- Teamwork & Development:
- Collaborate effectively within the coordination function and provide cover where needed.
- Engage in continuous improvement initiatives to enhance coordination processes.
- Highlight performance gaps to Regional Service Managers for further action.
Skills & Experience:
- Strong planning, scheduling, and prioritisation skills.
- Proven experience in managing live workloads under SLA pressure.
- Previous scheduling experience.
- High attention to detail with a commitment to data accuracy.
- Excellent communication skills, both written and verbal.
- Proactive, solution-focused mindset with a drive for excellence.
To apply, please submit your CV to (url removed)
Service Coordinator in Rochdale employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
