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- Tasks: Provide top-notch customer support in a dynamic pharmaceutical environment.
- Company: Join a leading pharmaceutical organisation improving health for millions daily.
- Benefits: Enjoy weekly pay, flexible hours, and discounts at major retailers.
- Why this job: Kickstart your career in pharma with valuable experience and training opportunities.
- Qualifications: Relevant customer service experience is essential; enthusiasm is a plus!
- Other info: Hybrid working model with 25 hours per week, Monday to Friday.
Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project.
This exciting role could be an ideal step for a Part-Time Customer Support Executive who is looking to get their foot in the door of the pharma industry. The successful candidate will have relevant experience within Customer Service.
Offices based in Canary Wharf
Hybrid working
£14.20ph
PART-TIME
25 hours per week (Monday to Friday)
Key responsibilities:
- Ensure excellent standards of customer service are in place in a multiskilled Customer Experience Centre (CEC)
- Support the operations of our core CEC services which includes but is not limited to:
- Primary contact channels e.g. telephone and emails
- Helpline support services
An amazing benefits package includes:
- Weekly pay every Friday
- Easy timesheet accessibility with mobile support
- Up to 29 days annual leave
- Perks at work and discount schemes for all major retailers and over 150 high street stores
- Access to free eye-care vouchers and discounts towards glasses for VDU purposes
- Access to well-being platforms
- FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
- Temp of the Month awards
- Dedicated consultant to support your job search and offer expert interview tips
Part-Time Customer Support Executive employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Support Executive
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry. Understanding the basics of how the industry operates and the key players involved can give you an edge in interviews, showing your genuine interest in the field.
✨Tip Number 2
Brush up on your customer service skills. Since this role focuses heavily on customer interaction, practice common customer service scenarios and think about how you would handle various situations to demonstrate your expertise.
✨Tip Number 3
Network with professionals in the pharma sector. Use platforms like LinkedIn to connect with individuals working in similar roles or companies. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Prepare for questions about governance and processes. Since the role involves ensuring appropriate procedures are in place, be ready to discuss your experience with documentation and compliance in customer service settings.
We think you need these skills to ace Part-Time Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to provide excellent customer support, especially in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the pharmaceutical industry and how your skills align with the role of a Customer Support Executive. Mention any relevant experience and express your enthusiasm for the position.
Highlight Key Skills: In your application, emphasise key skills such as communication, problem-solving, and adaptability. These are crucial for a role in customer support, especially in a hybrid working environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Office Angels
✨Research the Company
Before your interview, take some time to learn about the pharmaceutical organisation. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Since this role focuses on customer support, be ready to discuss your previous experiences in customer service. Think of specific examples where you handled difficult situations or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Communication Channels
The job involves various contact channels like telephone and email. Brush up on best practices for each channel, and be prepared to discuss how you would handle inquiries through them. This shows that you understand the role's requirements and are ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
